Deskside Technician II

Expertise with Windows 11

Demonstrated experience with non-standard Software Installation

Demonstrated experience loading computer images with SCCM and PowerShell scripts

Demonstrated ability to troubleshoot network connectivity to ensure PC is online during build process

Provide hardware/software support services to onsite client including break/fix

Diagnose end-user system failures and implement repair solutions

Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Strong technical and communication ability to explain to end-users about refresh processes including ability to help configure and sync refreshed computer

Flexibility to handle a variety of activities and changes

Demonstrated ability to remain calm if activities do not go according to plan

High organizational ability and detailed oriented

Demonstrated ability to follow processes

Demonstrated ability to document work track tasks/installs and perform QA activities