Deployment Technician

Who we are

Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia.

What will you do

* Troubleshooting and repairing hardware issues;

* Urgent break/fix replacements (e.g. hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions;

* Preventative maintenance (e.g. lifecycle);

* Troubleshooting HW issues on end user devices;

* Proper utilization of ServiceNow;

* ServiceNow queue management and Ticket follow-up;

* Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;

* Critical project support that involves hardware and/or high-touch user experience;

* Perform comprehensive site hardware asset inventory;

* Maintain consumable device inventory count;

* Conduct spare part and loaner pool management;

* Support IMACR/D requests;

* Engage OEM for warranty repairs and follow up on status;

* Escort OEM technicians onsite when needed.

* Assist client with physical support for incidents related to network datacenter and other activities as requested.

* Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications;

* Troubleshooting and replacing hardware on PCs laptops and desktops;

* Active Directory

* Deploying IT equipment (Windows Mac);

* Imaging and staging PCs;

* Managing the equipment inventory and lifecycle;

* Migrating End User data;

* Moving in scope IT equipment;

* Collecting and coordinating disposal of in scope IT equipment;

* Facilitating third-party vendor on-site presence for Onsite Lifecycle Management

• Work with brilliant minds often within a global capacity;
• Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainings as well.

• Brazilian and privately owned company;
• Agility flexibility and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.