Enter a job title or keyword

Deskside Technician I

Stefanini Group

Job Location:

Dalhart, TX - USA

Monthly Salary: Not provided by the employer

Posted: 7 August 2026 (10 hours ago)

Application Deadline: 4 November 2026

Vacancies: 1 Vacancy

Job Summary

Job Description

Who we are

Stefanini is a full service global provider of offshore onshore and nearshore IT services including application development and outsourcing services IT infrastructure outsourcing (help desk support and desktop services) systems integration consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25000 employees across 77 offices in 40 countries across the Americas Europe Africa Australia and Asia.

What will you do

Provide in-person and remote technical support for desktops laptops printers monitors docking stations Apple iPhones Cisco VoIP phones and other peripherals.
Perform workstation builds imaging operating system and software installations and system refreshes using approved images tools and checklists.
Diagnose and resolve hardware and software issues including operating systems standard business applications email VPN and network connectivity.
Install replace and configure hardware components peripherals Cisco VoIP phones and related equipment.
Troubleshoot and repair printers network devices Cisco VoIP phones and other peripheral equipment.
Troubleshoot network connectivity between workstations and the corporate network.
Perform basic account administration including password resets account unlocks and other documented Active Directory tasks.
Support user onboarding and offboarding including equipment setup data transfers device collection and secure device processing.
Perform virus detection malware remediation and other standard endpoint security procedures.
Ensure devices are properly patched encrypted protected by antivirus and compliant with security requirements.
Maintain accurate inventory records for laptops desktops Apple iPhones Cisco VoIP phones peripherals accessories spare equipment and parts.
Track hardware throughout the entire lifecycle including receiving staging deployment repair return and retirement.
Update asset and equipment records in inventory and ticketing systems.
Monitor inventory levels and report low-stock damaged or faulty equipment.
Perform basic cable management and office technology setup.
Follow established IT procedures security standards and documentation requirements.
Provide clear and professional communication to end-users regarding issues status and next steps.
Deliver a high level of customer service and maintain a professional customer-focused approach.

What do you need to succeed

1-2 years of corporate desk-side field depot or hardware support experience with strong experience supporting Windows 10 and Windows 11.
Experience troubleshooting repairing and replacing hardware components on Lenovo PCs.
Experience using Active Directory for basic account and user administration.
Experience supporting Microsoft 365 applications including Microsoft Teams Microsoft Outlook and SharePoint.
Experience troubleshooting basic wired and wireless network connectivity issues.
Experience supporting VPN connectivity.
Experience providing basic hardware support for printers and other common IT peripherals.
Familiarity with endpoint security tools and technologies including Microsoft Defender antivirus/virus scanning tools BitLocker SCCM and RDP.
CompTIA certifications such as A Network or Security are strongly preferred.
Strong customer service and communication skills with the ability to provide professional and effective support to end-users.

What youll get

Work with brilliant minds often within a global capacity;
Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainings as well.

Why were different

Brazilian and privately owned company;
Agility flexibility and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making.

1-2 years of experience providing corporate desk-side field services or IT hardware support.
Experience troubleshooting repairing and replacing hardware components on Windows and Apple devices.
Working knowledge of Windows 10 and Windows 11 operating systems and Apple environments including Apple iPhones.
Experience performing workstation builds device imaging operating system installations and system refreshes.
Basic experience with Active Directory including user lookups password resets account unlocks and device checks.
Working knowledge of Microsoft 365 applications including Microsoft Teams Outlook Office applications Outlook on the Web (OWA) and SharePoint.
Ability to troubleshoot basic wired and wireless network connectivity issues including workstation-to-network connectivity and VoIP devices.
Experience troubleshooting VPN connectivity and basic network-related issues.
Experience troubleshooting and supporting printers monitors docking stations VoIP devices mobile devices and other common IT peripherals.
Familiarity with endpoint security tools and technologies including antivirus/endpoint protection BitLocker and device security practices.
Familiarity with enterprise IT management and support tools such as SCCM RDP ticketing systems and asset management systems.
Ability to follow established procedures for device deployment security inventory management onboarding offboarding and equipment lifecycle management.
Strong troubleshooting problem-solving and analytical skills.
Strong customer service and communication skills with the ability to explain technical issues and solutions clearly to end-users.
Ability to work independently prioritize tasks manage multiple support requests and meet established service-level expectations.
Ability to maintain accurate documentation ticket records asset information and other required IT records.