Enter a job title or keyword
Deskside Support Technician (L2)
Job Location:
Job Location:
Indianapolis, IN - USA
Weekly Salary:
USD 28 - 30
Weekly Salary:
Posted:
1 July 2026 (30+ days ago)
Posted:
Application Deadline:
30 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
Position Overview:
Term: 9 months
Location: Indianapolis IN
Pay: $30.75
Hours: normal business hours
The Deskside Support Technician (L2) acts as a senior technical resource providing advanced troubleshooting ensuring operational stability and leading onsite support teams across distribution center environments. Aligned with enterprise desktop engineering standards ensuring adherence to modern endpoint management security and support practices while driving clarity in role expectations technology stack and responsibilities to enhance hiring effectiveness and attract high-quality enterprise talent.
What you will do as theDeskside Support Technician (L2):
The requirements below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.
- Handle complex and escalated incidents (P1/P2) and ensure timely resolution
- Perform advanced troubleshooting across OS hardware applications and network
- Act as first-level escalation point for L1 engineers
- Guide and mentor team members; manage workload and ticket prioritization
- Ensure adherence to SLA MTTR and MTTA targets
- Drive root cause analysis (RCA) and preventive actions
- Maintain ticket quality documentation and audit compliance
- Weekly / Monthly / Quarterly Reporting
- Support endpoint lifecycle: deployment patching and upgrades
- Manage RF devices Zebra printers and warehouse technologies
- Coordinate with vendors and stakeholders for issue resolution
- Shift Roster management
- Act as a shift Lead
- Windows 10/11 Enterprise macOS
- Microsoft Intune SCCM/MECM Autopilot SOTI
- Active Directory Azure AD (Entra ID)
- MDM (Mobile Device Management)
- Intune
- ServiceNow ITSM
- TCP/IP DNS DHCP VPN (Cisco AnyConnect)
- Microsoft 365 (Outlook Teams OneDrive)
- RF Devices Zebra printers WMS support
- Endpoint security tools (Defender BitLocker)
What you will bring to the team:
- 4 years of IT support experience
- Strong troubleshooting and analytical skills
- Hands-on experience with Intune/SCCM SOTI
- Experience handling escalations and major incidents
- Strong communication and stakeholder management skills
- Experience in warehouse/logistics environments
- Prior Lead or shift lead experience
- Exposure to vendor coordination and SLA governance
#LI-TB1
Zones offers a comprehensive Benefits package
While were committed to providing top-tier solutions were just as committed to supporting our own team. As a valued team member you will be eligible for a comprehensive benefits package that includes medical coverage as well as state-mandated sick leave along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse.
At Zones work is more than a job with exciting careers with a global team who are client centric have a passion for tech who embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
While were committed to providing top-tier solutions were just as committed to supporting our own team. As a valued team member you will be eligible for a comprehensive benefits package that includes medical coverage as well as state-mandated sick leave along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer our community is just as diverse.
At Zones work is more than a job with exciting careers with a global team who are client centric have a passion for tech who embrace change and lifelong learning in a collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race color religion sex sexual orientation gender identity national origin disability protected veteran status age genetic information or pregnancy.
Zones participates in E-Verify. E-Verify is a system that compares information from a team members Form I-9 to federal records to confirm their eligibility to work in the United States.
Required Experience:
IC
About Company
Business, education, healthcare, and more – discover how Zones champions people with a future-focused approach to solving even the most complex IT problems.
