Desk Manager

Desk Manager is responsible for overseeing the sales desk structuring vehicle deals supporting Sales Specialists and helping drive overall dealership profitability and customer satisfaction.

REQUIREMENTS AND QUALIFICATIONS:

• High school diploma or GED
• Post-sale relationship management
• Prior finance or sales experience is a plus
• Thorough understanding of vehicle financing
• Professional appearance and disposition
• Productivity through time management
• Tekion experience is a plus
• Comfort utilizing sales closing techniques
• Effective relationship-building skills
• Demonstrate subject matter expertise
• Strong communication skills; listening
• Extremely organized; performs under pressure
• Valid California drivers license; insurable
• Current California Car Salesperson license

DUTIES AND RESPONSIBILITIES:

• Manage and oversee the sales desk throughout the daily sales process
• Work directly with Sales Consultants to structure and negotiate vehicle transactions
• Analyze customer needs vehicle selection trade-in information credit considerations incentives and deal structure
• Review and approve deal structures within established dealership guidelines
• Maximize gross profit while maintaining a professional customer-focused sales process
• Provide Sales Consultants with effective guidance on negotiations presentations objection handling and closing techniques
• Monitor and manage customer traffic leads appointments and sales opportunities
• Assist with difficult or escalated customer situations and work toward appropriate resolutions
• Ensure accurate completion of sales paperwork and proper adherence to dealership processes
• Coordinate closely with the F&I department to facilitate a smooth transition from sales to finance
• Review sales reports gross-profit reports inventory information and other performance metrics
• Monitor individual and team sales performance and provide coaching when necessary
• Help ensure manufacturer programs incentives rebates pricing policies and dealership promotions are properly applied
• Maintain strong knowledge of current inventory vehicle features pricing financing programs and competitive market conditions
• Participate in sales meetings training and management meetings
• Ensure all customer interactions and sales practices comply with dealership policies and applicable federal state and local requirements
• Maintain a professional positive and performance-oriented sales environment
• Perform other duties as assigned by dealership management

EMPLOYEE BENEFITS

• 100% Employer paid Health Dental and Vision coverage for Employee
• Paid time off and sick time
• Employee vehicle purchase plans
• Discounts on products and services
• Paid training and growth opportunities
• 401(k) Plan

Compensation: $70k 80k/annually plus commission (depending on experience)

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race color religion sex national origin sexual orientation gender identity age disability or veteran status.