Design Strategy Vice President

Join us to shape impactful solutions that drive business strategy and deliver measurable results. As a Design Strategy leader you will influence outcomes foster team growth and champion a culture of innovation and risk management.

As a Design Strategy Vice President in Corporate Third Party Oversight (CTPO) Risk Management you will lead end-to-end problem solving to develop customer-centered recommendations that align to business strategy and can be executed with clear measures of success. You will influence senior stakeholders through crisp options strong facilitation and executive-ready storytelling. You will strengthen team standards and coaching practices while operating with a strong risk and controls mindset.

Job responsibilities:

• Translate ambiguous problems into structured workplans adapt as priorities shift and drive delivery through to measurable outcomes.
• Synthesize qualitative and quantitative inputs into actionable recommendations aligned to business goals.
• Challenge assumptions investigate unexpected outcomes and refine recommendations based on evidence.
• Manage surface risks decision points tradeoffs and dependencies early and escalate appropriately to senior stakeholders.
• Partner with stakeholders across product operations data and analytics and risk to drive shared ownership and durable solutions.
• Craft clear narratives visuals and meeting materials and lead discussions toward decisions and outcomes.
• Facilitate workshops and working sessions that align stakeholders clarify scope and accelerate execution.
• Apply modern design strategy methods such as journey mapping service blueprinting and rapid experimentation to reduce uncertainty and improve decisions.
• Use generative AI thoughtfully to accelerate discovery and prototyping while maintaining strong human oversight and quality standards.
• Coach teammates with specific actionable feedback and contribute to standards and repeatable practices that raise team effectiveness.
• Identify gaps early embed risk controls and conduct considerations into solution design and working practices.

Required qualifications capabilities and skills

• Leadcross-functional design strategy initiatives including strategy development and service design leadership.
• Translateresearch and data into structured recommendations options and clear next steps.
• Managestakeholders andinfluencesenior leaders by articulating tradeoffs and delivering decision-ready materials.
• Facilitateworkshops working sessions and decision forums to drive alignment and outcomes.
• Applyjourney mapping and service design tools to diagnose root causes across channels and operations.
• Definesuccess measures with analytics partners andinterpretbehavioral data to inform recommendations.
• Partnereffectively with risk compliance and control stakeholders while operating in regulated or complex environments.

Preferred qualifications capabilities and skills

• Minimum 10 years of relevant industry experience
• Demonstrated people leadership including coaching and developing team capabilities.