Design Research Operations Coordinator

• Fielding recruitment requests from the client team
• Recruiting participants for individual studies that match specific screening criteria identified during research planning
• Following a set process for participant screen recruiting scheduling and technological assistance activities

• Tier 1 $79452.90: Meets stated qualification and experience requirements. May need guidance and training beyond onboarding to perform the more complex functions of the role.
• Tier 2 $83176.92: Experienced and fully competent. Will be able to independently perform key responsibilities of the role once onboarding is completed.
• Tier 3 $86900.94: Highly experienced and can perform all responsibilities of the role at a higher level than expected once onboarding is completed.

• Arizona
• California
• District of Columbia
• Florida
• Georgia
• Idaho
• Illinois
• Maryland
• Massachusetts
• Montana
• Nevada
• New Jersey
• New York
• North Carolina
• Oregon
• South Carolina
• Tennessee
• Texas
• Virginia
• Washington
• Wisconsin

What Youll Do (Key Responsibilities)

• Targeted Participant Recruitment: Under the direction of the Research Ops Lead you will support the end-to-end recruitment process by executing screening and scheduling tasks for various design studies using online user research recruitment platforms and Coformas existing partnerships with recruitment vendors. Your role will involve contributing to and implementing the recruitment plans and screeners identifying qualified participants based on pre-defined criteria and coordinating session timing and logistics to ensure a smooth handoff to researchers. You will work closely with the Research Ops Lead to refine your vetting techniques and ensure the participant pool accurately reflects the projects specific requirements.
• Incentive Management and Support: Working within established protocols you will handle the day-to-day administration of participant incentives to ensure timely delivery following session completion. You will serve as the first point of contact for participant inquiries regarding payments resolving standard issues independently while escalating more complex financial or vendor hurdles to the Research Ops Lead. By maintaining this process you will help the team uphold a professional and reliable reputation with all research participants.
• Technology & Session Access Support: You will provide front-line technical assistance to ensure participants can successfully access and navigate research sessions. Following the Research Ops Leads guidance on platform standards you will help troubleshoot common audio video or login issues and confirm that participants are comfortable with the necessary tools before a study begins. By handling these immediate technical needs and pre-flight checks you will help the broader team maintain a seamless schedule without technical delays.
• Operational Excellence and Compliance: You will assist in maintaining accurate records of recruitment progress attendance and participant history. You will help prepare status updates for the Government research team and ensure that all administrative tasks align with the Research Ops Leads data privacy and security standards. Your focus will be on the meticulous handling of participant information ensuring all activities are documented and stored in strict compliance with team policies.

• Complete new hire orientation training and familiarize yourself with Coformas onboarding Guide
• Confirm proper access to internal and external systems Google Drive folders and attend regular meetings
• Train on internal tools such as Slack Mural Confluence Google Docs and Sheets and Unanet
• Begin onboarding and orienting to your new project and meet key project team members and key stakeholders

• Complete work against established objectives as discussed or agreed upon with your manager and/or the Research Ops Lead
• Support the recruitment and scheduling process
• Confidently navigate tools and systems related to participant recruitment

• Identify skills or knowledge gaps and establish a professional development plan for yourself in coordination with your manager
• Identify opportunities to evolve and improve current research operations practices based on first-hand project experience in partnership with the Research Ops Lead

Who You Are and What You Know (Knowledge and Experience Requirements)

• A minimum of 1 year of experience recruiting for and supporting different types of qualitative and quantitative research (interviews UX sessions focus groups surveys etc.) for digital products or services
• Experience protecting sensitive client and research participant data and ensuring security of technology systems processes and workflows
• Prior experience working with creative teams embedded with cross-functional counterparts in Engineering Product Management and Delivery in a fast-paced studio or agency environment
• Ability to cultivate strong working relationships across functions and teams and comfortable adapting to challenging or changing situations when new information is presented
• Critical thinker who is not afraid to ask questions question assumptions and offer suggestions to help reinvent and improve established ways of working
• Experience with a variety of user research recruitment platforms and tools and a willingness to learn new methods technologies and tools as needed
• Full-time resident of the contiguous United States (must be legally authorized to work in the US now and in the future without sponsorship)
• Must be able to successfully pass any applicable background and/or security checks related to project requirements

Other

• Internet: Will prioritize and maintain access to strong reliable internet for the remote nature of our work except when on vacation or holiday.
• Security: Will keep the highest security practices to ensure privacy and security of Coforma and client information given the nature of our work even when on vacation.
• Travel Flexibility: On request and with advanced notice will attend in-person events such as meetings workshops and trainings as assigned for projects that require it.
• Brand Representation: Will represent Coforma professionally and sincerely modeling our Company Values in all interactions.