Deputy Division Manager

Date Opened: Wednesday July:00 AM

Close Date: Friday August:00 AM

Department: Finance Department

Salary: $108851.00 - $156473.6 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Deputy Chief Risk Officer (DCRO) serves as a senior leader within the City of Charlottes Risk Management Division and functions as the principal strategic and operational partner to the Chief Risk Officer (CRO). This position assists in directing the Citys comprehensive enterprise risk management program and supports risk management services provided to the City of Charlotte Mecklenburg County Charlotte-Mecklenburg Schools Medic the Charlotte Regional Visitors Authority and other participating entities.
The DCRO is responsible for helping oversee division operations supervising key functional teams coordinating enterprise-wide risk mitigation efforts and ensuring the CRO remains informed of significant incidents emerging risks claims activity operational disruptions regulatory concerns and other matters that may materially impact the City and participating entities.
This role requires a highly collaborative and proactive leader with strong operational judgment governmental risk management experience leadership capabilities and the ability to manage complex issues in a dynamic public-sector environment.
The Deputy Chief Risk Officer reports directly to the Chief Risk Officer.

The successful candidate is expected to perform a variety of advanced professional managerial and strategic duties including but not limited to:

Strategic Leadership & Division Operations

• Assists the Chief Risk Officer in the leadership administration and strategic direction of the Risk Management Division.
• Serves as a trusted advisor and operational partner to the CRO ensuring timely escalation and communication of significant incidents claims exposures emerging risks safety concerns and operational issues.
• Acts on behalf of the CRO as designated and helps ensure continuity of leadership across the division.
• Supports the development and implementation of enterprise-wide risk management strategies initiatives policies and procedures.
• Assists in integrating risk management considerations into organizational strategic planning and operational decision-making processes.
• Coordinates cross-functional risk management initiatives among City departments and participating entities.

• Monitors citywide incidents operational disruptions claims trends safety events and emerging exposures that may impact the Citys risk profile or financial position.
• Ensures the CRO is informed of material incidents litigation concerns high-severity claims regulatory issues and emerging enterprise risks.
• Assists in evaluating and mitigating operational financial safety liability and reputational risks.
• Works with Safety team to support crisis management emergency response coordination business continuity efforts and recovery planning activities.
• Collaborates with departments and partner entities to identify assess and mitigate risk exposures.

• Directly supervises assigned teams and managers within the Risk Management Division which may include claims administration workers compensation safety and loss control insurance operations and/or enterprise risk management functions.
• Provides leadership coaching mentoring performance management and professional development for assigned staff.
• Promotes a culture of accountability collaboration responsiveness customer service and continuous improvement.
• Assists with workforce planning recruitment employee engagement succession planning and retention initiatives.

• Assists with oversight of insurance programs risk financing strategies claims management operations and contractual risk transfer activities.
• Collaborates with brokers actuaries third-party administrators legal counsel and external stakeholders regarding claims coverage renewals and loss trends.
• Supports evaluation of insurance coverage adequacy and program effectiveness for all participating entities.
• Helps ensure compliance with applicable federal state and local laws regulations and reporting requirements including OSHA and governmental risk management standards.

• Maintains strong working relationships with City leadership department directors partner entities external agencies consultants brokers and vendors.
• Assists with preparing reports presentations dashboards and executive-level communications related to risk management activities and emerging issues.
• Facilitates communication and coordination among stakeholders during incidents claims events emergencies and operational disruptions.
• Supports training and educational initiatives to strengthen organizational awareness of safety and risk management practices.

• Identifies opportunities to improve operational efficiency reduce risk exposure enhance service delivery and strengthen internal controls.
• Assists with implementation and utilization of technology solutions reporting tools and data analytics to improve risk management operations and decision-making.
• Supports development of metrics and reporting processes to evaluate program performance and organizational risk trends.
• Works with Procurement to ensure all vendor contracts contain sufficient protection ad coverage for the City.
• Performs other duties as assigned.

Work requires extensive interaction and collaboration with:

• Executive leadership and senior management across City departments
• Partner entities and governmental agencies
• Insurance brokers actuaries attorneys consultants and third-party administrators
• Federal state and local regulatory agencies

The impact of this position is significant in terms of operational continuity financial stewardship employee safety regulatory compliance public trust and organizational risk reduction.

This role requires the ability to exercise sound judgment in high-visibility and time-sensitive situations involving substantial financial operational legal and reputational implications.

• Enterprise risk management principles and practices
• Public sector and governmental risk management operations
• Risk financing insurance and claims administration
• Workers compensation safety and loss prevention programs
• Contractual risk transfer and insurance requirements
• Applicable federal state and local laws and regulations
• Crisis management and business continuity planning

• Leadership and personnel management
• Strategic thinking and operational execution
• Incident assessment and escalation
• Communication and stakeholder engagement
• Conflict resolution and negotiation
• Process improvement and organizational effectiveness
• Data analysis reporting and problem solving
• Collaboration across complex organizations

• Build and maintain effective professional relationships with internal and external stakeholders
• Manage multiple priorities and rapidly changing operational demands
• Exercise discretion professionalism and confidentiality
• Identify emerging risks and proactively communicate critical issues
• Lead teams in a fast-paced and service-oriented environment
• Support executive leadership during crises and high-impact events
• Communicate clearly and effectively in written verbal and public settings

Bachelors degree from an accredited institution in Risk Management Business Administration Public Administration Insurance Finance Safety or a related field and:

• Five (5) or more years of progressively responsible experience in risk management insurance claims safety enterprise risk management or related operations including supervisory or management experience; preferably within a governmental municipal public-sector or similarly complex organization
• Or Masters degree in a related field and:
• Three (3) or more years of progressively responsible related experience including supervisory or leadership responsibilities
• Or an equivalent combination of education training and experience that provides the required knowledge skills and abilities.

Local government experience is highly preferred.

One or more of the following certifications is preferred:

• Chartered Property Casualty Underwriter (CPCU)
• Associate in Risk Management (ARM)
• Associate in Claims (AIC)
• Certified Risk Manager (CRM)
• Certified Risk Management Professional
• Public Risk Management Association (PRIMA) certifications or related credentials

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.