Dept Specialist II Pharmacy Systems Support

Why choose us

Are you ready to take the next step in your career Join us for an exciting opportunity at Albertsons Companies where innovation and customer service go hand-in-hand!

At Albertsons Companies we are looking for someone whos not just seeking a job but someone who wants to make an this role youll have the opportunity to lead innovate and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced dynamic environment thats constantly evolving.

Main responsibilities:

Reporting to the Manager Pharmacy Systems Support this position is responsible for support and development functions within the Pharmacy Systems Department in Boise ID. This includes but is not limited to performing Tier 2 business support to store teams running EPS being a liaison to IT support at both the Tier 2 and Tier 3 level testing EPS development releases participating in development releases as part of a project team capable of performing user acceptance testing on EPS writing test plans and miscellaneous other tasks as assigned by Pharmacy Systems team management.

• Customer Service
• Answer EPS Procedural Questions
• Troubleshoot Procedural questions vs. Software Errors
• Performing Tier 2 Business support via direct store calls call escalations from the Tier 1 service desk and from other central support areas.
• Communications with store teams regarding program enhancements.
• Perform testing on EPS release cycles
• Support other central support areas on EPS functions
• Must demonstrate competence and desire to assist store teams on many operational issues
• Must be able to handle projects with little to no direction.
• Must be able to handle negative feedback and turn it into a positive outcome.
• Demonstrates a willingness and ability to learn and develop strong EPS testing skills.
• Demonstrates a willingness and ability to learn how to effectively create comprehensive test plans that can be utilized by other team members.
  

We are looking for candidates who possess the following:

• Must be proficient in the operations of EPS
• Problem solving skills
• Excellent verbal and written communication skills
• Familiar with Microsoft Office Tools such as Excel Word and Power Point
• Able to multi-task
• Must provide excellent customer service
• Should be able to type proficiently (greater than 40 words per minute)
• Must have a strong understanding of Pharmacy Operations
• Must have excellent listening skills
  

Preferred Skills:

• High School diploma or equivalent.
• Licensed Pharmacy Technician.
• Certified Pharmacy Technician tech specialist preferred but not required.
• Must have knowledge of the EPS pharmacy application with a minimum of 2 years experience.
  

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)
• Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve
  

Our Values Click below to view video: ACI Values

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A copy of the full job description can be made available to you.