Deposit Operations Liaison Officer

People Drive Our Success

Are you enthusiastic highly motivated and have a strong work ethic If yes come join our team! At Cathay Bank we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members drive and optimism. Together we can make a difference in the financial future of our communities.

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The Operations Liaison Officer serves as a key point of coordination between Deposit Operations branch network teams internal business units and external service providers. This role supports operational efficiency issue resolution procedure consistency regulatory compliance and timely communication across departments. The position requires strong banking operations knowledge sound judgment attention to detail and the ability to manage multiple priorities while delivering high-quality internal service.

• Serves as a liaison between Deposit Operations and branch or business unit personnel to resolve operational inquiries escalations and service issues in a timely and professional manner.
• Provides guidance on deposit operations processes account maintenance transaction processing exception handling and internal procedures.
• Research and resolve operational discrepancies including account maintenance issues transaction exceptions documentation concerns and processing errors
• Coordinate with Compliance Risk Audit legal Information Technology and other internal partners to support accurate and compliant operational practices.
• Assist with the review development and maintenance of departmental procedures job aids checklists and communication materials.
• Support implementation of new products systems regulatory changes and process improvement initiatives impacting Deposit Operations and Branch Operations.
• Monitor service requests track issue resolution identify recurring trends and recommend process enhancements to improve efficiency and reduce risks.
• Assist with internal audits regulatory examinations quality control reviews and management reporting by gathering documentation and supporting timely responses.
• Provide training support and operations guidance to branch and department staff on policies procedures systems and workflow expectations.
• Assists with vendor coordination affecting branch operations and services.
• Assists with tracking and maintaining branch and department data activity reporting.
• Performs other assignments as deemed necessary by the Bank.

• Education: College degree in Finance/Business preferred but not required.

• Experience: Minimum 3- 5 years branch operations experience required. Previous experience as Operations Officer in a retail branch setting. Good understanding of overall banking regulations and standard practice with thorough knowledge of CIP requirements for both business and consumer accounts.
• Skills/Ability: PC proficiency including Excel and Word. Proficiency in FIS/IBS and Ncino.
• Detail oriented strong communication skills both verbal and written and ability to function in a team environment or work independently display initiative be self-motivated and adapt well to a changing environment. Bilingual (English and Mandarin or Cantonese) a plus.

OTHER DETAILS

$/year

Pay determined based on job-related knowledge skills experience and location.
This position may be eligible for a discretionary bonus.

Cathay Bank offers itsfull-timeemployees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes coverage for medical insurance dental insurance vision insurance life insurance long-term disability insurance and flexible spending accounts (FSAs) health saving account (HSA) with company contributions voluntary coverages and 401(k).

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Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates regardless of race color ethnicity ancestry citizenship gender national origin religion age sex (including pregnancy and related medical conditions childbirth and breastfeeding) reproductive health decision-making sexual orientation gender identity and expression genetic information or characteristics disability or medical condition military status or status as a protected veteran or any other status protected by applicable law.

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Required Experience:

Unclear Seniority