Departmental Manager-3, Internal Control Unit

The MDHHS mission is to provide opportunities services and programs that promote a healthy safe and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity respect and fairness. For more information please visit our MDHHS Diversity Equity and Inclusion Plan.

This position will manage and oversee the functioning of the Vital Records Internal Control Unit which is comprised of the
Changes Sub-Unit and Vital Records Maintenance and Monitoring Sub-Unit. This manager will oversee the development
and implementation of plans for improving the Units accuracy and efficiency in responding to customer requests for
changes or corrections to birth death and divorce records and the establishment of delayed birth and death records.
Directs the review of documentation and makes determinations related to customer eligibility for the establishment of vital
records or corrections to a vital record as well as makes decisions on difficult complex and unusual amendment and
change application requests. This supervisor will respond to inquiries on more complex aspects of Michigans vital record
laws rules policies and procedures related to the release establishment or changes of vital records. Develop and
document policies and procedures for providing vital records customer services workflow. Ensure that confidential or
identifying information utilized by unit staff are protected and all applicable policies and procedures for handling confidential
or identifying information are followed. Establish and oversee the implementation of internal and statewide procedures for
identifying deterring and detect fraudulent activities involving vital records. Responsible for managing the policies and
activities for providing vital records services consistently accurately and efficiently throughout the state. Ensure that vital
records are preserved consistent with vital record statutory requirements. Oversee or prepare responses to
correspondence dealing with complaints special inquiries follow-up on requests or other problems. The supervisor will
develop training programs when new legislation or technologies as introduced. This position will also assist with
development and implementation of new projects that could include working with vendors offering solutions to our data
needs and requirements. This position will also oversee the launch of Central Issuance to the local cities and counties to be
able to issue state certified birth certificates. That consists of working with Management to assure that there is proper
staffing as more jurisdictions come on board overseeing training of both Vital Record and local jurisdictions billing audits
physical security and site visits.

Click here to view the Position Description & here to view the Job Specification

To be considered for this position you must:

• Apply for this position online viaNEOGOV; click on Apply in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• Relevant experience and/or education referred to in the supplemental questions must be documented in the resume transcript and/or application to allow for accurate screening.
• Attach a resume identifying specific experience and dates of employment. Dates of employmentshould include month and year and hours per week.
• Attach a cover letter.
• If applicable attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based internet or copies of unofficial transcripts. Official transcripts provide the name of the institution confirmation that a degree was awarded and on what date and the registrars signature.

Education
Possession of a bachelors degree in any major.

Experience
Four years of professional experience including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.

Special Requirements Licenses and Certifications

Position Location/Remote Office: The physical location of this position is 333 South Grand Avenue in Lansing MI. Based on operational needs and within established limits remote work and alternate or hybrid work schedule requests for this position may be considered. Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.

Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely employees will be responsible for providing other components of a remote office at their own expense including:

• A secure work location that allows privacy and prevents distractions.
• A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
• Suitable lighting furniture and utilities.

Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including but not limited to responses to application questions and responses to interview questions or exercises.

As a Condition of Employment:this position requires successful completion of a background investigation and a criminal records check. If you previously held status in this classification and departed within the last three (3) years please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.

TheDepartment of Health & Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

For information about this specific position please email . Please reference the job posting number in subject line.

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Accommodations
If you require a reasonable accommodation to participate in the application or selection processes please contact the ADA coordinator for the agency that posted this position vacancy.