Department Level Secretary Laboratory

The Clerical Secretary will perform the various office tasks required with receiving processing reporting and delivering laboratory test results and other lab reports as they are completed in the department and/ or received from reference laboratories in a timely manner. Upon receiving written or verbal orders for physicians or their the Clerical Secretary will help coordinate efficient and timely patient specimen collection by the Phlebotomists ED Tech Clinical Lab Assistants and Lab Technicians. All testing orders are directed to the phlebotomy team in order of priority. The Clerical Secretary will field questions from various sources regarding information about the Laboratory and lab test requirements or specifics and test results. The Clerical Secretary will prepare changes for billing. The Clerical Secretary must be able and willing to work flexible hours. Finally the Clerical Secretary should help to administer and coordinate programs within the framework of the established policies performs tasks in a safe manner and in accordance with the safety and health programs assists in training and maintenance of a safe workplace for all staff within the Laboratory Outpatient Laboratory and Opelousas General Health System.

Essential Duties & Responsibilities:

Accurately and efficiently processes anatomical and clinical lab test reports and distributes to areas

Receives phone orders for lab tests from physicians nurses unit clerks and convalescent homes

As phone orders from lab tests are received they are prioritized according to need (STAT NOW routing) and efficiently routed to the phlebotomy team outpatient registration clerks and laboratory team.

Follows all laboratory safety rules and reports any possible hazards to the Clerical Lab Supervisor and/or Director of Environmental & Outpatient Lab Services

Files and/or retrieves lab copies of patient test reports in cabinet files and/or in computer

Phones results of patient tests to physicians nurses or unit clerks as required or requested by Clerical Supervisor or Lab Technologist as urgency dictates

Keeps the Clerical Supervisor informed about malfunctioning of any office equipment

Verifies inventories and prepares orders for certain lab supplies as directed by the Clerical Supervisor

Is capable of handling numerous telephone calls simultaneously which includes reports and requests with regard to the following:

o Receipt and dispatch of orders for specimen collection for testing

o Requests for patient reports/ test results

o Status of in-house tests

o Status of reference tests

o Turnaround Time for tests

o Verification of patient test orders

o Status of blood bank transfusion services patient blood products

o Laboratory specimen requirements

o Copies of patient lab reports

o Telephoned reports from reference lab

o Arrangements for courier services and transportation for special patient tests samples to specialized reference labs

o Recalls patients for re-draw when recollection of specimen is necessary

Familiarity with sources of information about Laboratory testing procedures/ policies for the various areas within the Lab (Surgical Pathology Histology Chemistry Microbiology Hematology Blood Bank Coagulation Urinalysis)

Maintains current address files for physicians hospitals health care institutions and labs etc within organization database

Routes pertinent microbiology and serology reports to Infection Control Nurse (i.e.) patients/hospitals staff or quality assurance studies positive for bacterial culture hepatitis and clostridium difficile toxin

Properly greet and register all patients within patient tracker routing system assigned by organization database

Responsible for maintenance and is capable of operating the various equipment in the Lab office including but not limited to the following:

o Photocopy machines

o Fax machine

o Telephone system

o Reference lab computer

o Computer

Types laboratory requisitions when required

Assists phlebotomists when necessary i.e. holding children for blood draws checking specimen requirements distribution of incoming patient samples and test requisitions to various areas in the Lab as requested

Performs other duties as requested by the Clerical Supervisor and/or Lab Manager

Accuracy and efficiency with which all assignments are completed

Shows willingness to assist other Laboratory personnel when requested

Shows willingness to assist other Laboratory personnel as workload permits without being requested to do so

Encourages other Lab personnel towards professional growth and development by sharing information

Keeps current with changes in Laboratory procedures

Daily assignments are completed within 8 hour shift

Organizes work for effective utilization of time

Able to determine priorities when organizing daily assignments

Utilizes supplies in non-wasteful manner

Observes confidentiality both with patient information and co-workers

Promotes an environment in which the Laboratory staff can work together cooperatively toward objectives

Directs explains and interprets work procedures and makes decisions on difficult clerical problems

To understand interpret and apply laws rules and written directions to specific situations

Analyze data draw logical conclusions and to communicate clearly and concisely orally and in writing

Review and print lab orders and labels.

Strong attention to detail.

Update job knowledge by participating in educational opportunities reading professional publications maintain personal networks participate in professional organizations

Education: High School Diploma/GED required.

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