Department Generalist

POSITION SUMMARY:The Department Generalist serves as a flexible cross-trained team member who provides program and staffing coverage across the departments key roles. This includes temporary coverage of roles such as Family Advocate Parent Educator Child Educator Outreach Specialist Office Supervisor Promotora and Two-Gen Navigator. The Generalist is deployed during staff leave vacancies and/or transitional staffing periods and is expected to quickly integrate into program workflows deliver high-quality services and maintain operational continuity.

WORK SCHEDULE:This position generally follows a Monday through Friday schedule from 8:00 AM to 5:00 PM. The role also includes two evening shifts per week (until 8:00 PM) and 4 hours of work on Saturdays on a rotating basis. For example an employee may work two weeknights one week and a Saturday shift the following the schedule may vary week to week the total hours will generally not exceed 40 hours per week. Occasional overtime may be required based on program needs.

REQUIREMENTS:

1. Represent the agency in a professional and competent manner.

2. Advocate for the best interests of the agency and clients we serve.

3. Establish and maintain effective working relationships with the general public co-workers clients supervisors and members of diverse cultural and linguistic backgrounds regardless of race color creed religion gender sexual orientation gender identity or expression national origin age ancestry political affiliation citizenship disability medical conditions marital status amnesty and military or veteran status.

4. Promote and support a culturally and linguistically diverse workforce and be responsive to the population within our service area.

5. Maintain confidentiality and confidential information in accordance with legal standards and agency policies.

6. Participate in assigned scheduled agency meetings in-service trainings conferences and other trainings as determined by the supervisor. This includes serving as an agency representative at assigned community meetings.

7. Perform within assigned working hours and program appointments by demonstrating promptness and thorough preparation.

8. Perform assigned duties with a positive attitude and in the spirit of teamwork collaboration and cooperation.

9. Communicate effectively both orally and in writing.

10. Perform job duties in a safe manner to ensure a safe working environment for oneself and others.

11. Participate in and/or supports agency fund development activities and events.

12. Prepare assigned reports work records statistical data job performance evaluations work plans a timely manner.

13. CHS desires all leaders have competency in the following:

    1. Systems Thinker Seeks to understand the big picture.

    2. Creative/Innovator Can both embrace and bring forward new ideas.

    3. Empathic and Relational Leader Inclusive and empowering of others.

    4. Embrace Emergence Explorative ability to embrace and anticipate the unexpected

    5. Boundary Spanner Connect people across boundaries extend past familiar territory community builder.

QUALIFICATIONS:

1. Bachelors degree in social work early childhood education public health or related field preferred.

2. 3 years of experience in one or more of the following areas: case management parent education early childhood services outreach or nonprofit operations.

3. Bilingual - English/Spanish required. Ability to fluently speak read and write in Spanish and English.

4. Experience in community outreach case management and/or program coordination.

5. Experience and ability to work effectively with a wide variety of organizations and with people of all ages socioeconomic and cultural backgrounds.

6. Experience with organizing outreach activities workshops and public events.

7. Knowledge of public health social services nonprofit operations and local resources.

8. Familiarity with managing office operations scheduling and coordinating teams.

9. Strong verbal and written communication and interpersonal skills to foster teamwork and resolve conflicts.

10. Organizational and time-management abilities to handle multiple tasks efficiently.

11. Proficiency in office software (Microsoft 365: Excel Word PowerPoint Outlook Teams).

12. Problem-solving and decision-making skills to improve office workflows.

13. Ability to travel for coverage between sites community engagement and events.

14. Leadership skills to guide and support staff while maintaining a positive work environment.

15. Pass agency paid criminal justice screening including fingerprints.

16. Pass agency paid TB (Tuberculosis) screening.

17. Pass agency paid health screening and/or drug testing if required.

18. Valid California drivers license and Proof of auto insurance coverage.

19. Pass agency paid MVR clearance with no more than 2 points - if you are under the age of 25 our insurance company will not allow any points.

DUTIES:

1. Provide direct service coverage across program roles including facilitating groups conducting outreach case management and participant coaching.

2. Maintain fidelity to program curriculum and requirements during staff absences.

3. Support office operations client engagement and data entry when serving in Office Lead capacity.

4. Complete assessments referrals and follow-ups using established tools (e.g. ASQs PFS Empowerment Plans).

5. Participate in or lead group sessions and workshops for parents children and/or community members.

6. Maintain accurate documentation and case notes in agency databases.

7. Collaborate with Program and Operations Managers to identify coverage needs and adjust site schedules.

8. Provide informal leadership and coaching to team members during temporary assignments.

9. Serve as an initial point of contact for role-specific questions while covering that position.

10. Help onboard or shadow new staff where appropriate during transition periods.

11. Travel between FRC sites as needed; maintain flexibility to cover evening and occasional weekend shifts.

12. Support a positive professional site culture and represent the organization with integrity at all locations. Communicate performance concerns or trends to the Program Manager.

13. Participate in monthly Lead check-ins with Program Manager.

14. Participate in required program training and certification as needed.

15. Perform additional tasks as assigned to support teamwork and operational success.