Denver Human Services IT Desktop Support Technician

With competitive pay great benefits and endless opportunities working for the City and County of Denver means seeing yourself working with purpose for you and those who benefit from your passion skills and expertise. Join our diverse inclusive and talented workforce of more than 13000 team members who are at the heart of what makes Denver Denver.

We value diversity of ethnicity race socioeconomic status sexual identity gender religion language ability and experience and exemplify this through the makeup of our team at all levels. Youll be right at home here if you cultivate strong relationships and push yourself your work the people around you and Denver to the next level.

The Technology Services Department (TS) of the City and County of Denver use state-of-the-art technologies and methodologies to deliver and improve the systems applications and operations to our customers. Technology Services supports the people agencies and ideas that make the City and County of Denver a world-class city. The city offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ more than 13000 people of which 9000 are daily technology consumers in support of a diverse population over 700000 Denverites.

The City and County of Denver offers a competitive salary commensurate with education and experience. The hiring range for this position is $28.00 - $31.00/hour based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year 12 paid holidays 1 personal holiday 1 Wellness Day and 1 volunteer day per year
• Competitive medical dental and vision plans effective within 1 month of start date

This is a customer-facing position that is in person and will be located at the Richard T. Castro Building at 1200 Federal Boulevard Denver CO 80204. After passing a 6-month probation period one work from home day per week may be an option as business needs allow. The candidate selected for this position will also need to operate a City vehicle and travel to varying locations in the Denver Metro area.

As an IT Desktop Support Technician on our team you will be responsible for supporting hardware and software at Denvers Department of Human Services. You will work with other technicians to resolve issues and document the resolution.

• Install move replace and repair computer hardware and software.
• Document incidents and requests worked in a timely and efficient manner.
• Maintain computerized inventory of equipment and specialized services.
• Support and troubleshoot computer peripherals and mobile devices in a production setting.
• Maintain existing technical procedures documentation and operational instructions in our organizations knowledge base.
• Assist and support remote and on-site staff.
• Coordinate with vendors for warranty repair of technology hardware.
• Communicate effectively with customers and teammates in both written and verbal forms.
• Perform other duties as assigned.

• Excellent communication and customer service skills.
• Well-rounded knowledge of Microsoft Windows operating system support.
• Experience supporting Microsoft Office Suite applications.
• Experience using Microsoft Endpoint Configuration Manager/System Center Configuration Manager and/or Microsoft InTune.
• Familiarity with ServiceNow ITSM is a plus.
• Ability to physically perform tasks that involve walking standing reaching bending crouching and lifting up to 50 lbs.

• Education requirement: Graduation from high school or the possession of a GED HiSET or TASC Certificate.
• Experience Requirement: Four (4) years of Information Technology experience performing user support of desktop legacy systems and/or Information Technology communications systems.
• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
• License/Certifications: Requires a valid Drivers License at the time of application.
• Must obtain Criminal Justice Information Services (CJIS) clearance within the probationary period.

This posting is expected to stay open until September 20th. Please submit your application as soon as possible and no later than September 20th at 11:59 p.m. MST.

Job Profile

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The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race color religion national origin sex sexual orientation gender identity national origin disability genetic information age or any other status protected under federal state and/or local law.

It is your right to access oral or written language assistance sign language interpretation real-time captioning via CART or disability-related accommodations. To request any of these services at no cost to you please contact with three business days notice.

For information about right to work click here for English or here for Spanish.