Dental Customer Service Representative

Responsibilities:

• Answer research and route incoming calls (average 80 calls per day) while providing high-level customer care
• Assist with Outbound follow-up courtesy calls as needed
• Dispatch drivers and process customer courier pickup requests.
• Handle customer supply orders and case pre-book requests.
• Manage all case-related information including photos notes and documentation and ensure timely communication to relevant teams.
• Aid with the communication of the introduction of incentive programs
• Work cross-functionally with Sales Marketing & Technical teams
• Enter and maintain customer information in CRM with a 98% or greater accuracy rating
• All other duties as assigned or as otherwise required

Qualifications :

• Excellent telephone/email etiquette; Excellent written and verbal communication skills
• Ability to work independently with minimal supervision
• Customer service driven with outstanding follow-through
• Demonstrated ability to solve problems quickly and thoroughly
• Familiarity with CRM software and experience managing accounts across different time zones
• Ability to multi-task
• Proficiency in Microsoft Office and Outlook programs
• Prior experience working in a high call volume call center environment
• Knowledge of dental lab or dental products materials techniques and terminology (a plus)
• High School Diploma or equivalent required

Additional Information :

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race color religion gender age ethnic or national origin veteran status physical or mental disability genetic information sexual orientation or preference gender identity marital status or citizenship status.

Remote Work :

No

Employment Type :

Full-time