Demo Engineer

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Location:While this role is open to remote candidates across the United States team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura Scottsdale AZ 85256) are expected to work onsite four days per week to support collaboration speed and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

We areseekingto recruit our newTechnical Demo Engineerto serve as theBackstageEngineer.Unlike traditional sales roles that are purely client-facing this position is focused onmaintaining enhancing and supporting Nextivas demo ecosystem including demo tenant management integrations technical assets product adoption initiatives team enablement and product feedback. The Technical Demo Engineer will partner closely with Solution Consultants by providing the tools environments and technical foundations needed to deliver compelling customer demonstrations ensuring demo experiences are technically robust scalable and aligned with customer needs. While the role will contribute to the design and development of strategic demo capabilities it is primarily responsible for supporting and enabling the broadersolutionsconsulting team rather than creating every individual demo.

This is a technical role with a pre-salesopportunity.

Key Responsibilities

Demo Ownership & Creation

• Design build andmaintainhigh-impact product demos thatshowcaseNextivas solutions across all product platforms
• Customize demos to reflect customer-specific use cases industries (e.g. insurance banking retail) and operational environments
• Ensure demos highlight Nextivas strengths in control reliability scalability and customer readiness
• Continuously evolve demo content to reflect new product features roadmap updates and market feedback

Sales Support

• Partner with Solution Consultants throughout the sales cycle from discovery through proof points and final presentations
• Supportthe Solution Consulting team withtechnicaldiscoveries architecture discussions and solution validation sessions when needed
• Understand customer-specific needs to provide business-driven demo consulting to prospective and existing customers

Cross Functional Collaboration

• Must be a compelling passionate and enthusiastic speaker
• Provide feedback to Product and Engineering based on demo usage solution consultants feedbackand customer reactions
• Help standardize demo best practices documentation and reusable assets
• Contribute to internal enablement by training sales teams on how to position andleveragedemos effectively
• Work closely with the Services Delivery team to communicate and coordinate updates enhancements and new capabilities introduced into our demo environments.

Requirements:

Required Qualifications

• 1-3 years of experience asDemo EngineerSales Engineer Solutions Engineer or Pre-Sales role preferably in enterprise software
• 1 years ofCCaaSExperience
• Fluent in English
• Fundamental knowledge ofPython JSONHTML CSSand JavaScript.
• Experience building and delivering product demos
• Comfort working with conversational AI contact center technologies or related domains (IVRIVAspeech recognition NLPCCaaS)
• Ability to communicate effectively with both technical and business audiences
• Hands-on mindset with strong attention to detail and quality

Preferred Qualifications:

• Experience with voice AI conversational design or customer care platforms
• Familiarity with APIs integrations and enterprise software architectures such Salesforce HubSpot Zendesk ServiceNow or similar systems
• Background working with regulated or mission-critical environments (e.g. financial services insurance)
• A bonus would be knowledge in areas such as DataSecurity& Privacy(HIPAA PCI GDPR) Outbound Outreach & Consent(TCPA TSR DNC) Call Recording & Monitoring
• Knowledge in Spanish or French
• Data networking SIPGoogleDialogflowContact Center technical certifications
• Office 365 and Google G-Suite programs and application
• Visio orLucidchart

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity andsimplicity to ambiguity challenge the status quo and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically learning and improving as they go.
• Critical Thinker: Data-drivenforward-thinkingindividuals who identify key drivers anticipate risks and deliver clear recommendations. They confidently leverage AI and automation to reduce friction improve decision-making and focus on higher-value work.
• Right Attitude: Collaborative competitive and resilient team players who jump in to solve tough problems learn from setbacks and foster a culture of service respect andcarefor customers and teammates.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

• Health: Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
• Insurance: Life disability and supplemental indemnity plans
• Work-Life Balance: Flexible Time Off for salaried employees PTO for hourly employees Paid Sick Time Paid Parental Bonding Leave and holiday pay
• Financial Security: 401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

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