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Delivery Station Customer Service Assoc FT (40 Hours) DMP1 Maple Grove, MN
Job Location:
Job Location:
Maple Grove, MN - USA
Hourly Salary:
USD 21 - 21
Hourly Salary:
Posted:
29 September 2026 (18 hours ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Role: Full-Time Delivery Station Customer Service Associate
Job Type: Permanent
Location: th Avenue North Maple Grove MN
Pay Rate: $21.45/hour
Schedule: Tuesday-Saturday 11:00AM-8:00PM
At Amazon our mission is to be Earths most customer-centric company. To achieve this goal we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. Were making history and the good news is that weve only just begun. At Amazon you get to Work with smart passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Liaison you will help improve the customer experience by providing in station real-time hands-on support to ensure our customers receive their packages on time as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; its making sure we put smiles on customers faces.
As a Delivery Station Customer Service Associate you will be responsible for:
Basic Qualifications
Job Type: Permanent
Location: th Avenue North Maple Grove MN
Pay Rate: $21.45/hour
Schedule: Tuesday-Saturday 11:00AM-8:00PM
At Amazon our mission is to be Earths most customer-centric company. To achieve this goal we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. Were making history and the good news is that weve only just begun. At Amazon you get to Work with smart passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Liaison you will help improve the customer experience by providing in station real-time hands-on support to ensure our customers receive their packages on time as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; its making sure we put smiles on customers faces.
As a Delivery Station Customer Service Associate you will be responsible for:
- Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience.
- Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures. Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines.
- Using Problem Solving skills to identify and resolve customer facing issues in a timely manner. Gathering and analyzing information skillfully to develop alternative solutions.
- Effectively communicating; Listening and getting clarification; Focusing on solving customer needs maintaining confidentiality and following policies and procedures.
- Balancing team and individual responsibilities; Exhibiting objectivity and openness to others views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting teams efforts to succeed.
- Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity.
- Supporting affirmative action and respects diversity.
- Carrying lifting pushing and pulling up to 49 pounds.
- Standing kneeling crouching and/or stretching during shifts up to 12 hours long.
- Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided)
Basic Qualifications
- High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers data base searching and instant messenger tools
- Bachelor Degree or equivalent work- related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
