Delivery Manager

Role: Delivery Manager

Location: NYC Midtown Manhattan.

Job Summary

• Oversee and manage the end-to-end operations for a US based retail bank
• Operations Management:
• Operational Oversight: Ensure high availability and performance by managing daily operations monitoring systems and resolving issues.
• Provide leadership for the operations team in performing operational rigor in terms of incident management ageing ticket analysis service improvement plans etc.
• Strategic and project management: Plan for future needs including capacity planning and technology upgrades. Lead or coordinate larger installation and project initiatives.
• Coordination and collaboration: Work with other departments like IT security and facilities to meet goals and support business continuity.
• Liaise with the client stakeholders and manage the relationship.
• Project Management:
• Lead the planning execution and delivery of complex infrastructure projects including network server storage and security implementations.
• Define project scope timelines budget and resource allocation ensuring alignment with client requirements.
• Monitor project progress against key performance indicators (KPIs) SLAs identify potential risks and implement mitigation strategies.
• Manage project dependencies and effectively communicate status updates to stakeholders.
• Team Leadership:
• Build and manage a high-performing team of infrastructure engineers assigning tasks providing mentorship and fostering collaboration.
• Develop team capabilities through training and skill development initiatives ensuring technical proficiency across the team.
• Conduct performance reviews and provide feedback to team members.
• Technical Expertise:
• Good understanding of various infrastructure technologies including cloud platforms (AWS) network design data center operations server virtualization and security protocols.
• Stay updated on emerging trends and technologies in the infrastructure landscape to identify potential solutions and improvements.
• Provide guidance and support to the team on complex issues.
• Client Relationship Management:
• Establish and maintain strong relationships with clients understand their business needs and ensure project deliverables meet their expectations.
• Proactively address client concerns and manage escalations effectively.
• Conduct regular client reviews and present project status updates.
• Cost and Quality Control:
• Monitor project budget and identify cost optimization opportunities.
• Ensure adherence to quality standards and best practices throughout the project lifecycle.
• Implement quality assurance processes to identify and address potential issues early on.

Years of experience needed 15 to 18 years

Technical Skills:

• Preferred bachelors degree in computer science engineering or a related field.
• 8 years of experience in IT infrastructure delivery with a proven track record of managing complex projects.
• Strong understanding of cloud computing networking storage and security technologies. Prior experience of DC operations migrations and transformation project.
• Excellent project management skills including planning scheduling risk management and budget control.
• Proven leadership abilities to motivate and guide a team of technical professionals.
• Excellent communication and stakeholder management skills.
• Ability to work independently and as part of a cross-functional team.