Peraton is seeking an experienced Delivery Manager to lead delivery for a large complex mission-critical environment supporting customer operations in the DMV area.
The ideal candidate serves as the primary delivery authority and subject matter expert for all program operations. This role is the operational backbone of the program directly managing all service delivery activities financial and invoicing functions contract changes and technical operations across the full scope of the contract. The Delivery Manager operates as the day-to-day operational leader translating the Relationship Managers strategic direction into disciplined compliant and high-quality service execution.This position is best suited for a highly seasoned delivery leader with demonstrated success managing 24x7 high-availability systems building mature governance models and leading teams in environments where system performance directly impacts public safety and operational readiness.
The Delivery Manager leads all aspects of operations management coordinating third-party and subcontractor activities managing all incidents through resolution overseeing all invoicing and budgeting and handling all contract modifications.
Day to Day Roles and Responsibilities:
Delivery Authority: Serve as the primary delivery authority for all operations
Contract Mastery: Thoroughly understand and ensure all operations are executed in strict accordance with contract terms SLAs and attachment requirements; maintain complete SLA understanding across all third-party and subcontractor operations.
Operations Management: Manage all day-to-day operations across all seven service towers; coordinate operations and maintenance activities with full SLA awareness; ensure all operational commitments are met on time and within scope.
Incident Management Leadership:Mobilizeappropriate resourcesto respond to Severity Level 1 incidents crises and disasters; ensureappropriate responsesto all incidents across all towers; serve as the operational escalation point for major service disruptions.
Financial & Invoicing Management: Handle all invoicing budgeting and financial-related issues; ensure invoice accuracy and timeliness; manage financial reporting to the Relationship Manager and the customer governance committees.
Contract Change Management
Third-Party & Subcontractor Coordination:Coordinate third-party operations and maintenance activities; manage subcontractor performance against SLAs; resolve issues with third-party providers through the Managerial Committee process.
Risk Management:Own risk management action items at the operational level; identify assess and escalate risks to the Relationship Manager; maintain risk registers and mitigation plans for all active operational risks.
Innovation & New Service Deployment: Identify and deploy new and innovative services with customer approval; develop business cases for service enhancements; lead technical components of new service implementation and transition.
Workflow Process Development: Develop and implement client-specific workflow processes tailored to the customers operational requirements; continuously refine processes based on performance data audit findings and customer feedback.
Weekly Status Reporting: Produce and deliver weekly project status reports to the customer covering: schedule updates previous weeks activities following weeks planned activities risks issues and open action items.
Technical Leadership: Lead technical components of operations and maintenance across all service towers; serve as the technical decision-making authority for complex operational issues; ensure technical solutions align with customer standards and security requirements.
Automation & Process Optimization:Champion automation and AI initiatives at the operational level;identifymanual processes across all towers suitable for automation; oversee implementation of automated workflows AIOps tools and platform integrations.
Performance Monitoring & Reporting:Monitor and report Contractor performance across all services; analyze performance trends;identifyroot causes of SLA misses; develop and execute corrective action plans; present performance data at governance committees.
Talent & Team Management:Supervise project teams across all service towers; ensureappropriate staffinglevels and skill sets; coordinate with Tower Team Leads on staffing training and performance management; support succession planning for all Key Personnel positions.
Qualifications
Basic Qualifications:
Minimum 12 years management experience
10 years experience of IT infrastructure support experience
ITIL 4 Foundation (2026 current standard)
PMP PMI 2024 ECO
Minimum 4 years of experience supervising projects or project teams
Demonstrable experience developing and implementing client-specific workflow processes and change management processes
Advancedproficiencyin analytical project planning negotiations interpersonal and communication skills verbal and written
In-depth experience implementing and customizing IT management tools and platforms
Experience managing fully outsourced IT infrastructure programs for federal government clients
Proven experience managing multi-tower multi-location IT operations with 24x7x365 requirements
Experience managing IT financial operations including invoicing budgeting and cost management for large-scale managed services contracts
Experience handling contract modifications SOW amendments and change order management under federal contracting frameworks
Must be a U.S. Citizen; must have have the ability to obtain and maintain a Public Trust clearance
Preferred Qualifications:
ITIL 4 Managing Professional (MP) covers Create Deliver & Support; High-Velocity IT; Direct Plan & Improve; Drive Stakeholder Value
ITIL 4 Specialist: Create Deliver and Support (CDS)
ServiceNow Certified System Administrator (CSA) current release (Xanadu/Yokohama 2025-2026)
Certified Outsourcing Professional (COP) IAOP
Lean Six Sigma Green Belt or Black Belt
CISSP (ISC)² for security governance awareness
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
$146000 - $234000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law.
Required Experience:
Manager
ResponsibilitiesPeraton is seeking an experienced Delivery Manager to lead delivery for a large complex mission-critical environment supporting customer operations in the DMV area.The ideal candidate serves as the primary delivery authority and subject matter expert for all program operations. This ...
Responsibilities
Peraton is seeking an experienced Delivery Manager to lead delivery for a large complex mission-critical environment supporting customer operations in the DMV area.
The ideal candidate serves as the primary delivery authority and subject matter expert for all program operations. This role is the operational backbone of the program directly managing all service delivery activities financial and invoicing functions contract changes and technical operations across the full scope of the contract. The Delivery Manager operates as the day-to-day operational leader translating the Relationship Managers strategic direction into disciplined compliant and high-quality service execution.This position is best suited for a highly seasoned delivery leader with demonstrated success managing 24x7 high-availability systems building mature governance models and leading teams in environments where system performance directly impacts public safety and operational readiness.
The Delivery Manager leads all aspects of operations management coordinating third-party and subcontractor activities managing all incidents through resolution overseeing all invoicing and budgeting and handling all contract modifications.
Day to Day Roles and Responsibilities:
Delivery Authority: Serve as the primary delivery authority for all operations
Contract Mastery: Thoroughly understand and ensure all operations are executed in strict accordance with contract terms SLAs and attachment requirements; maintain complete SLA understanding across all third-party and subcontractor operations.
Operations Management: Manage all day-to-day operations across all seven service towers; coordinate operations and maintenance activities with full SLA awareness; ensure all operational commitments are met on time and within scope.
Incident Management Leadership:Mobilizeappropriate resourcesto respond to Severity Level 1 incidents crises and disasters; ensureappropriate responsesto all incidents across all towers; serve as the operational escalation point for major service disruptions.
Financial & Invoicing Management: Handle all invoicing budgeting and financial-related issues; ensure invoice accuracy and timeliness; manage financial reporting to the Relationship Manager and the customer governance committees.
Contract Change Management
Third-Party & Subcontractor Coordination:Coordinate third-party operations and maintenance activities; manage subcontractor performance against SLAs; resolve issues with third-party providers through the Managerial Committee process.
Risk Management:Own risk management action items at the operational level; identify assess and escalate risks to the Relationship Manager; maintain risk registers and mitigation plans for all active operational risks.
Innovation & New Service Deployment: Identify and deploy new and innovative services with customer approval; develop business cases for service enhancements; lead technical components of new service implementation and transition.
Workflow Process Development: Develop and implement client-specific workflow processes tailored to the customers operational requirements; continuously refine processes based on performance data audit findings and customer feedback.
Weekly Status Reporting: Produce and deliver weekly project status reports to the customer covering: schedule updates previous weeks activities following weeks planned activities risks issues and open action items.
Technical Leadership: Lead technical components of operations and maintenance across all service towers; serve as the technical decision-making authority for complex operational issues; ensure technical solutions align with customer standards and security requirements.
Automation & Process Optimization:Champion automation and AI initiatives at the operational level;identifymanual processes across all towers suitable for automation; oversee implementation of automated workflows AIOps tools and platform integrations.
Performance Monitoring & Reporting:Monitor and report Contractor performance across all services; analyze performance trends;identifyroot causes of SLA misses; develop and execute corrective action plans; present performance data at governance committees.
Talent & Team Management:Supervise project teams across all service towers; ensureappropriate staffinglevels and skill sets; coordinate with Tower Team Leads on staffing training and performance management; support succession planning for all Key Personnel positions.
Qualifications
Basic Qualifications:
Minimum 12 years management experience
10 years experience of IT infrastructure support experience
ITIL 4 Foundation (2026 current standard)
PMP PMI 2024 ECO
Minimum 4 years of experience supervising projects or project teams
Demonstrable experience developing and implementing client-specific workflow processes and change management processes
Advancedproficiencyin analytical project planning negotiations interpersonal and communication skills verbal and written
In-depth experience implementing and customizing IT management tools and platforms
Experience managing fully outsourced IT infrastructure programs for federal government clients
Proven experience managing multi-tower multi-location IT operations with 24x7x365 requirements
Experience managing IT financial operations including invoicing budgeting and cost management for large-scale managed services contracts
Experience handling contract modifications SOW amendments and change order management under federal contracting frameworks
Must be a U.S. Citizen; must have have the ability to obtain and maintain a Public Trust clearance
Preferred Qualifications:
ITIL 4 Managing Professional (MP) covers Create Deliver & Support; High-Velocity IT; Direct Plan & Improve; Drive Stakeholder Value
ITIL 4 Specialist: Create Deliver and Support (CDS)
ServiceNow Certified System Administrator (CSA) current release (Xanadu/Yokohama 2025-2026)
Certified Outsourcing Professional (COP) IAOP
Lean Six Sigma Green Belt or Black Belt
CISSP (ISC)² for security governance awareness
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
$146000 - $234000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law.
Peraton provides innovative solutions for the most sensitive and critical programs in government today, developed and executed by scientists, engineers, and other experts.
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