Deli Manager

Position Summary

The Service Deli Manager is responsible for leading all aspects of the deli department ensuring high-quality food preparation strong merchandising and an exceptional customer experience. This role drives sales and profitability manages food safety compliance and develops a high-performing team to deliver fresh ready-to-eat products that meet company standards.

Key Responsibilities Department Leadership & Operations

• Oversee all daily deli operations including food preparation slicing packaging and merchandising
• Ensure consistent execution of recipes production plans and presentation standards
• Manage ordering inventory and production levels to meet customer demand while minimizing waste
• Monitor equipment performance and ensure proper maintenance of slicers fryers ovens and prep areas

Customer Service Excellence

• Deliver outstanding service through fast friendly and accurate interactions
• Assist customers with product selection special orders and meal solutions
• Resolve customer concerns promptly and professionally
• Maintain a welcoming and well-organized service counter

Food Safety & Compliance

• Ensure strict adherence to all food safety sanitation and health regulations
• Maintain proper temperature logs labeling and handling procedures
• Enforce cleaning and sanitation schedules across all work areas and equipment
• Ensure compliance with company policies and local health department standards

Sales & Financial Performance

• Drive department sales through effective merchandising promotions and suggestive selling
• Monitor shrink waste and labor costs to meet financial targets
• Analyze sales and production data to adjust ordering and preparation levels
• Maximize profitability while maintaining product quality and availability

Team Leadership & Development

• Hire train schedule and supervise deli associates
• Coach and develop team members on food preparation safety and customer service standards
• Provide performance feedback recognition and accountability
• Foster a positive team-oriented work environment

Merchandising & Presentation

• Maintain clean attractive and well-stocked service cases and displays
• Ensure accurate pricing signage and product labeling
• Execute promotional programs and seasonal offerings
• Maintain backroom and prep area organization

Qualifications

• High school diploma or equivalent required
• 3 years of deli food service or grocery management experience preferred
• Prior leadership or supervisory experience required
• Strong knowledge of food safety preparation and merchandising practices
• Excellent communication organizational and leadership skills

Physical Requirements

• Ability to stand for extended periods and work in a fast-paced environment
• Frequent lifting pushing and pulling up to 50 lbs
• Ability to work around hot equipment and in refrigerated conditions
• Flexible availability including mornings evenings weekends and holidays

Key Competencies

• Food Safety & Quality Assurance
• Leadership & Team Development
• Customer Service Excellence
• Sales & Profitability Focus
• Operational Execution

Career Path Opportunities

• Assistant Sales Manager
• Store Director
• District Leadership Roles