Default Servicing Phone Agent

Location:On site at location listed in job posting.

Hours / Location: Monday-Friday 9:30 AM 6:00 PM EST. Average 40 hours per week.

At First Horizon Bank Operations we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyones ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:

The Default Servicing Phone Agent is responsible for contacting past due customers on consumer checking accounts credit cards loans lines of credit real estate loans and home equity lines of credit (HELOCs).

We are seeking a dedicated disciplined individual who excels in a team environment who takes ownership and who is enthusiastic about a job well done.

Essential Duties and Responsibilities:

• Negotiates and facilitates loan payment schedules for customers.
• Follows up on loan repayment agreements.
• Analyzes and determines future disposition of customers account.
• Verifies and documents all applicable information into collection system.
• Attempts to negotiate payments via expedited payment methods.
• Handles all situations in a professional ethical manner.
• Escalates special situations or problems as necessary.
• Other duties as assigned.

Abilities:

• Ability to evaluate situations and make appropriate business decisions
• Ability to work in contact center environment to include wearing a headset

Skills:

• Excellent computer skills with strong knowledge of email and Microsoft Office
• Strong verbal and written communication skills
• Attention to detail and ability to identify potential issues

Education and/or Work Experience Requirements:

• High school diploma or equivalent required.
• Bilingual (English/Spanish) a plus ability to communicate proficiently in both English and Spanish

Physical Requirements:

• Basic keyboarding or other repetitive motions
• Lifting/pushing objects
• Must be able to talk listen and speak clearly on telephone
• Ability to maintain regular punctual attendance consistent with the ADA FMLA and other federal state and local standards
• Ability to safely and successfully perform the essential job functions consistent with or without the ADA FMLA and other federal state and local standard including meeting qualitative and/or quantitative productivity standards.

About Us

First Horizon Corporation is a leading regional financial services company dedicated to helping our clients communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis TN the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial private banking consumer small business wealth and trust management retail brokerage capital markets fixed income and mortgage banking services. First Horizon has been recognized as one of the nations best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at.

Benefit Highlights
Medical with wellness incentives dental and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
More -- Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube