Deduction Customer Account Representative

JOB OVERVIEW:The Deduction Customer Account Representative is responsible for reviewing validating documenting and resolving customer payment deductions in accordance with company policy SOX compliance standards and financial reporting expectations. This role works cross-functionally with teams including Collections Order Entry Sales Plant Operations and Logistics to ensure accurate accounts receivable reconciliation and effective deduction management. ESSENTIAL DUTIES AND RESPONSIBILITIES: Deduction Validation & CategorizationAnalyze BOLs invoices customer portals and account notes to determine deduction legitimacy and then categorize claims as Authorized expenses or Unauthorized and due for repay. Record validated deductions in our expense module with appropriate short pay codes and supporting documentation while recoding invalid deduction for repay on the aging and executing appropriate collections process via customer portals tickets or email. Prioritization & Pre-ProcessingTriage aged transactions based on value thresholds and days aged maintain a consistent follow-up cadence and collaborate with internal teams and management to resolve bottlenecks on target -Functional CollaborationPartner with Order Entry (OE) and Collection (COL) teams to resolve purchase order and invoice discrepancies as well as coordinate with Sales Representatives to validate promotional claims. Additionally engage Plant and Logistics teams to address disputes related to pallet fines short shipments and IVR errors and escalate high-value or delayed deductions to AOC management or executive leadership as & DocumentationAccurately record deduction notes and maintain account SOPs for transparency team coverage and present deduction summaries / resolution status during profile review Navigation & ToolsUtilize APPX tools for AR reporting transaction notes expense entries and historical adjustments as well as access shared inboxes and public drive folders for supporting & ApprovalsEnsure adherence to SOX compliance standards including proper approval of expenses based on dollar Improvement & Success TrackingShare successful dispute resolutions and insights across the AR team as well as identify and replicate best practices in deduction prevention and recovery. Additionally participate in training sessions and contribute to process optimization SKILLS:Ability to read analyze and interpret common information reports and other documents. Ability to respond to common inquiries or complaints from customers regulatory agencies or company representatives. Ability to effectively present information to DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to walk stand for long periods of time sit and talk or hear. The employee frequently is required to use hands and fingers to handle or feel sit for long periods of time stand frequently bend squat reach and turn to access files and office equipment. Must be able to lift up to 50 pounds. May be required to push or pull with a dolly or pallet jack up to 500 ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Field positions will be exposed to various unfamiliar conditions where Personal Protective Equipment (PPE) must be worn and which may include but are not limited to: manufacturing and warehouse plants and other venues as directed by a team member. The noise level in the work environment is usually moderate but increases significantly in warehouse and manufacturing QUALIFICATIONS: Deductions are processed accurately and in a timely manner with aged accounts receivable reduced through proactive engagement and collaboration. Ensure documentation is audit-ready and supports internal reviews as well as celebrate recovery wins and patterns that promote team learning and improvement.2 years of experience in accounts receivable deduction management or related financial operations analytical skills and attention to in APPX or similar ERP communication and collaboration with SOX compliance standards is a Beverages Inc. provides equal employment opportunities to all applicants for employment without regard to race color religion sex national origin age disability gender genetics gender identity disabled veterans or sexual orientation.