Dedicated Expert, SMB Team Business Care
Job Location:
Dallas, TX - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewTeam SMB Dedicated Experts work as a part of Team of Experts to astound business customers with effective resolution account management customer education and relationship led sales. Working alongside SMB Dedicated Experts they assist with supporting the authorized users within their teams base to foster strong customer relationships built on trust growing the business base and revenue and reducing churn. Dedicated Experts demonstrate a level of skill and competency that allows them to achieve the goals of their position through the approach of Customer forward build customer relationships foster loyalty and growth focused. They are ambitious energetic professionals that use their passion for wireless and technology to serve retain and grow the business both proactively and reactively.
Job Responsibilities:
- Resolves customer concerns by partnering across teams to identify solutions needed. Provides astounding business customer service through effective and timely resolution of various customer inquiries and concerns.
- Drives customer lifetime value through relationship-based identification of opportunities to reduce churn and foster account growth in response to customer needs and solutions.
- Provides proactive and reactive support through inbound and outbound contact with a Know Me Know My Business customer-focused mentality. Identifies appropriate solutions so that business customers deepen their relationship with T-Mobile.
- Provides customer facing reporting using Excel PowerPoint Samson I-Billing and other systems as needed.
- Completes training requirements to stay current on existing and new systems products promotions sales approaches and to maintain proficiency on company values and organizational requirements.
Education and Work Experience:
- High School Diploma/GED (Required)
- Less than 2 years 1 years experience in sales in a commissioned or quota driven environment - business sales and inside sales experience is a plus. (Preferred)
- Less than 2 years Wireless/Telecommunications industry experience is a plus. (Preferred)
Knowledge Skills and Abilities:
- Windows Proficient using a computer Windows Outlook (Required)
- Sales Effectiveness Ability to thrive in a fast-paced sales environment independently balancing service and sales needs and managing multiple priorities and deadlines. (Required)
- Client Relationship Management Relationship driven communication including solid business writing skills that demonstrate interpersonal building skills. (Required)
- Product Knowledge TFB product portfolio knowledge (Required)
- Cold Calling Skilled in outbound calling (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
At T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .
Never stop growing!
