Dedicated Client Service Partner, DCSP Cigna Healthcare ONSITE Sanford, FL

Are you energized by helping others solving complex challenges and building trusted relationships As an ONSITE - Dedicated Client Service Partner youll serve as a dedicated extension of the Cigna Account Management team delivering personalized support benefits education and issue resolution for employees and dependents while partnering closely with client HR teams. Clients are the employers who invest in Cigna benefits for their workforce while customers are the employees and dependents who use those this highly visible role youll represent Cigna as the trusted connection between clients customers and internal partners. Youll simplify complex healthcare issues provide proactive guidance and advocacy and deliver insights that strengthen client partnerships enhance the benefits experience and drive meaningful outcomes.

Must work onsite: Sanford FL 32773

What Youll Do

Deliver Personalized Support

• Serve as the dedicated resource for client HR teams providing personalized benefits support and guidance that enhances the employee experience for the organizations Cigna serves and their workforce.

• Build trusted client partnerships while delivering a seamless benefits experience and exceptional customer service.

Resolve Complex Issues

• Own and resolve escalated service issues including complex claims appeals authorizations eligibility inquiries and incentive-related questions.

• Coordinate with internal and external partners to ensure timely and effective outcomes.

Educate and Guide

• Educate employees on plan options benefit resources and how to maximize their healthcare benefits.

• Deliver presentations benefit education sessions and communications that simplify complex healthcare information and drive employee engagement.

Support Key Client Events

• Assist with new hire onboarding open enrollment activities health fairs and employee engagement initiatives.

• Partner with client HR teams to promote awareness and participation in benefit programs.

Promote Health and Wellness

• Support and coordinate onsite wellness initiatives aligned with client goals.

• Encourage employee engagement in wellness programs and available health resources.

Drive Client Success

• Identify trends and opportunities to enhance employee experience and program performance.

• Deliver strategic insights and solutions that improve client outcomes and access to care.

Collaborate Across Internal Team

• Partner closely with Client Service Executives (CSEs) account managers implementation teams clinical partners operations teams and other cross-functional stakeholders to address service needs and improve outcomes.

Required Qualifications:

• High School Diploma or GED - required

• Minimum 3 years of experience in healthcare pharmacy PBM benefits administration or a related client-facing role

• Proficiency with Microsoft Office (Word Excel PowerPoint Outlook) and benefits administration platforms

• Strong relationship-building problem-solving communication and presentation skills

• Ability to manage multiple priorities independently in a fast-paced environment

• Flexible schedule availability
• Work Onsite in Sanford Florida (32773) - required
• Travel within the county - required

Preferred Qualifications:

• Experience building client relationships and delivering consultative support.

• Experience conducting presentations employee education or wellness initiatives.

• Familiarity with benefits administration systems CRM platforms and virtual meeting tools such as Microsoft Teams or Webex

If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.