Dedicated Client Service Partner, Cigna Healthcare Hybrid, FL

As a Dedicated Client Service Partner you will serve as an extension of the Cigna Account Management team providing onsite support benefits education and issue resolution for employees HR partners and client leadership. Through relationship building advocacy and problem-solving you will enhance employee experience and drive client satisfaction. This hybrid role is based in Brooksville FL with local travel.

What youll do:

• Serve as the primary onsite liaison between Cigna and the client providing personalized support to employees and HR partners on benefits healthcare pharmacy and wellness programs.
• Resolve complex issues related to claims eligibility authorizations appeals denials and incentives by partnering with internal teams to drive timely resolution.
• Educate employees on health and wellness benefits through presentations workshops orientations open enrollment health fairs and targeted communications.
• Promote programs that enhance employee wellbeing engagement and healthcare literacy.
• Build trusted relationships with client leaders HR teams and key stakeholders.
• Identify trends share employee insights and collaborate across operational clinical and service teams to improve program performance and client satisfaction.

What youll need to do the job:

• High School diploma/GED required; associate or bachelors degree preferred.
• 3 years of experience in healthcare health insurance pharmacy PBM benefits administration customer service or claims support required
• Strong customer service relationship-building analytical and problem-solving skills with the ability to independently manage multiple priorities in a fast-paced environment required
• Knowledge of medical pharmacy wellness or benefits administration programs required
• Experience in client-facing healthcare account management or benefits consulting roles highly preferred
• Excellent verbal written and presentation skills including the ability to facilitate webinars presentations and employee education sessions required
• Demonstrated success supporting employee wellness and engagement initiatives highly preferred
• Proficiency with Microsoft Office Suite and virtual meeting platforms (Teams Webex or similar) required
• Ability to work a hybrid schedule with up to 20% local travel required
• Additional background check required

If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision a commitment to changing lives. At The Cigna Group were dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services we are committed to enhancing the lives of our clients customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.