Decision Scientist Unstructured Data Intelligence
Job Location:
Job Location:
Richfield, MN - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
7 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Go-to-Market Strategic Analytics team delivers advanced analytics measurement and decision support across Best Buys non-retail customer-facing experiences (Digital Category Marketplace Services and Support). This role focuses on unlocking value from large-scale unstructured enterprise data and applying advanced analytical statistical and AI-driven techniques to solve complex business challenges. You will partner cross-functionally to leverage sources such as contact center transcripts customer reviews survey feedback operational notes and other text-based datasets to identify emerging issues uncover root causes quantify business impact and influence enterprise strategy.
As a Decision Scientist you will lead analytical initiatives focused on transforming unstructured data into measurable business outcomes. You will apply advanced analytics large language models (LLMs) natural language processing techniques and statistical methodologies to discover insights that would otherwise remain hidden within enterprise data. You will work across teams to develop scalable analytical solutions quantify customer and business impacts and help guide investments that improve customer experience operational performance and long-term business results.
This role is hybrid which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield Minnesota. You can work virtually from home or another non Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.
This position is not eligible for immigrationsponsorship.
What youll do
As a Decision Scientist you will lead analytical initiatives focused on transforming unstructured data into measurable business outcomes. You will apply advanced analytics large language models (LLMs) natural language processing techniques and statistical methodologies to discover insights that would otherwise remain hidden within enterprise data. You will work across teams to develop scalable analytical solutions quantify customer and business impacts and help guide investments that improve customer experience operational performance and long-term business results.
This role is hybrid which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield Minnesota. You can work virtually from home or another non Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.
This position is not eligible for immigrationsponsorship.
What youll do
- Lead analytical initiatives that leverage structured and unstructured data to solve complex customer operational and business challenges.
- Apply advanced analytics AI and large language models (LLMs) to generate insights from contact center interactions customer feedback operational notes and other enterprise data sources.
- Identify root causes emerging trends customer pain points and operational opportunities through advanced analytical techniques.
- Assess the frequency severity and long-term customer and business impacts of identified issues to help prioritize enterprise investments and improvement efforts.
- Translate ambiguous business questions into analytical approaches and data-driven recommendations.
- Develop repeatable analytical solutions and AI-enabled workflows that improve the speed quality and scale of insight generation.
- Partner with business and technology teams to influence decisions through compelling analysis and storytelling.
- Stay current on emerging AI and analytics capabilities applying new techniques to deliver business value.
- 3 years experience in analytics data science or a related field applying analytical and statistical techniques to solve business problems and influence decision-making.
- 2 years experience using SQL and/or Python to analyze and transform data.
- 2 years experience working with large and complex datasets from multiple sources.
- 1 year experience applying AI machine learning natural language processing or large language models to real-world business challenges.
- Bachelors degree in Statistics Mathematics Economics Engineering Computer Science Data Science Business Analytics or a related quantitative field.
- Experience leveraging generative AI technologies including LLMs prompt engineering RAG AI agents or related capabilities.
- Experience analyzing unstructured customer or operational data such as contact center interactions customer reviews survey feedback or case notes.
- Strong analytical foundation in statistical analysis experimentation predictive modeling or text analytics.
- Demonstrated success influencing business decisions through data-driven insights and recommendations.
- Excellent communication skills with the ability to translate complex analyses into clear business actions.
- Experience in customer experience contact center analytics retail e-commerce or related industries.
- Masters degree in Statistics Mathematics Economics Engineering Computer Science Data Science Business Analytics or a related quantitative field.
Were committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it especially at key moments in your life.
Our benefits include:
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation where you live your full-time or part-time employment status and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location employment status salary or hourly status (exempt/non-exempt) and years of continued or bridged service.
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to our Incentive Programs Summary.
For more information about benefits LOA and paid time off please refer to our Benefits Guide.
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to our Incentive Programs Summary.
For more information about benefits LOA and paid time off please refer to our Benefits Guide.
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Required Experience:
IC
About Company
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