Debt Collector

Job Title: Collector

Job Summary:

Blitt & Gaines P.C. is seeking a motivated and detail-oriented Collector to join our dynamic Collections this role you will represent our firm and its clients by managing and recovering past-due accounts while maintaining a professional respectful and customer-centric approach. Youll engage directly with consumers and authorized third parties negotiate payment solutions and ensure compliance with all relevant regulations.

If youre a strong communicator a skilled negotiator and thrive in a fast-paced results-driven environment wed love to connect with you.

Essential Duties:

• Manage a high volume of inbound and outbound calls in a fast-paced collections environment
• Maintain and update assigned accounts within the collections system daily
• Monitor and respond to client voicemail boxes documenting and resolving messages promptly
• Negotiate payment arrangements and settlements in accordance with company and client guidelines
• Accurately update customer account information and notes
• Verify and confirm customer account details and banking information
• Process secure payments and update payment methods as needed
• Investigate and resolve discrepancies on accounts
• Communicate professionally with consumers attorneys and third-party representatives
• Ensure adherence to all applicable federal and state laws (e.g. FDCPA) and client/firm compliance policies
• Assist the team with projects and other departmental tasks assigned

Performance Expectations:

Performance is measured monthly through scorecards evaluating:

• Productivity metrics
• Compliance with regulatory and internal standards
• Attendance and punctuality

Performance is benchmarked against peers with rankings provided.

Education/Experience:

• Previous collections experience required
• High school diploma required; associate or bachelors degree preferred
• Experience in collections customer service sales call centers or QA is a plus
• Familiarity with collections software and systems (e.g. CLS Microsoft Office Suite)
• Solid understanding of federal and state debt collection laws including FDCPA

Knowledge/Skills/Abilities:

• Excellent verbal and written communication skills
• Strong negotiation and problem-solving abilities
• High attention to detail and organizational skills
• Professional demeanor with a customer-first attitude
• Ability to multitask prioritize and manage time effectively
• Self-motivated accountable and able to work independently
• Positive mindset with adaptability and drive to learn
• Comfortable working in a performance driven bonus structured environment

What We Offer:

• Competitive base pay
• Monthly performance-based bonus opportunities
• Paid Time Off (PTO) and Paid Holidays
• Comprehensive benefits package: Medical Dental Vision Life Insurance
• Short-Term Disability
• 401 (k) retirement plan
• Profit sharing
• Professional Growth and Advancement Opportunities

Join Our Team

At Blitt & Gaines P.C. were committed to fostering a supportive inclusive and high-performance workplace. If youre looking to build your career in collections while making a meaningful impact we encourage you to apply today!