Dean of Counseling & Student Development

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job; however any additional duties will be reasonably related to this class.

SUMMARY DESCRIPTION

Under the general direction of the Vice President of Student Services the Dean of Student Services is responsible for providing leadership and supervision to a diverse and comprehensive student services division charged with promoting and delivering programs and services that enhance student success achievement and retention.

REPRESENTATIVE DUTIES

The following duties are typical for this classification; some duties are dependent on area of assignment.

1. Provides leadership oversees and directs assigned division areas and programs of the Student Services Department including short- and long-term planning and program development and administration of departmental policies procedures and programs; coordinates college-wide initiatives for the improvement of programs and services and to advance the colleges student equity goals.
2. Assumes full management responsibility for assigned Student Services functions programs services and activities including but not limited to Student Life Athletics Student Health Services EOPs CARE CalWORKs counseling and matriculation services and various resource centers at the college.
3. Provides leadership in the planning and implementation of new student equity programs to enhance student enrollment success and achievement; provides leadership in the development implementation and evaluation of division programs to provide efficient and effective student support services by developing reviewing and implementing policies and procedures to meet regulatory requirements educational standards and District needs.
4. Designs and implements accountability procedures for all programs services and activities within the assigned areas. Maintains program compliance with state county and federal regulations and laws; provides accurate reporting of program data to state and county regulatory agencies.
5. Oversees and participates in conducting a variety of analytical and operational studies regarding departmental and programmatic activities; prepares comprehensive technical records and reports identifies alternatives and makes recommendations.
6. Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work support systems and internal reporting relationships; identifies opportunities for improvement; directs the implementation of change.
7. Facilitates the planning development and implementation of new programs as needed to improve student services.
8. Prepares annual goals objectives workload assignments schedules and serves as program liaison with other student services programs; develops and shares an understanding of equity and student success goals and initiatives; supports district-wide efforts to close equity gaps increase student success and mitigate organizational biases.
9. Directs and participates in the administration development and implementation of disciplinary actions in response to unacceptable student behavior; ensures compliance with the Student Discipline Policy; coordinates and directs activities to ensure proper and timely resolution of issues and conflicts related to student disciplinary matters and grievances; coordinates and conducts meetings and hearings related to student discipline grievances and appeals.
10. Receives and mediates student grievances and complaints. Meets with students to explain laws regulations processes polices and procedures. Makes recommendations and refers students to appropriate District offices or services. Works collaboratively with counsel administrators faculty and staff to resolve conflicts
11. Assists in implementing a coordinated response to the colleges matriculation and retention efforts including early alerts probation letters and dismissals and in-reach interventions. Collaborates on programs and initiatives designed to assist students in achieving their educational and career goals.
12. Prepares reviews and presents staff reports various management and information updates and reports on special projects as assigned by the Vice President Student Services.
13. Researches and identifies external funding sources to support and expand services diversity equity and inclusion initiative; assists with grant solicitation and preparation program fund applications and other external funding sources for assigned programs as needed; ensures compliance with funding requirements.
14. Prepares and administers the annual budget for the assigned areas; directs the forecast of additional funds needed for staffing equipment materials and supplies.
15. Provides input and assistance in the development and maintenance of the colleges web page and assists in preparing catalog/class schedule material as it pertains to assigned areas.
16. Develops and generates statistical data and reports related to assigned areas and programs.
17. Coordinates the collection filing and reporting of student and institutional data.
18. Develops and maintains effective relationships with local schools colleges and universities as related to assigned areas of responsibility; represents the college in community related activities. Represents the District and attends regional and state meetings as required.
19. Promotes staff development workshops and in-service training.
20. Responds to difficult and sensitive student and faculty inquiries and complaints and assists with resolutions and alternative recommendations.
21. Performs other duties as assigned.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• California Community College philosophy and mission
• Title 5 regulations and Education Codes related to California Community College student support services programs
• California Community College student support services programs
• Management and supervision principles
• Budgetary management
• Modern technology pertaining to student support services.

Ability to:

• Communicate effectively both orally and in writing
• Work collaboratively with faculty staff and administrators
• Supervise and direct staff
• Manage the budget effectively
• Work with students from diverse academic cultural ethnic and socioeconomic backgrounds
• Develop and maintain contacts with local schools and agencies
• Create and develop new programs related to student support services

Education/Training: A Masters degree from an accredited institution

Experience:

• One year of formal training internship or leadership experience reasonably related to the administrators administrative assignment.
• Experience that indicates a sensitivity to and an understanding of the diverse academic socioeconomic cultural disability and ethnic backgrounds of community college students and personnel including those with physical or learning disabilities.

DESIRED QUALIFICATIONS

• Three years of increasingly responsible experience in the area of Student Support Services including administrative functions such as dean department head director coordinator or management intern.

• Three (3) years of full-time progressively responsible counseling experience in a California community college including demonstrated work in at least three of the following areas: academic/educational planning career transfer personal counseling retention or case management disability-related counseling or equity-focused student support.

• Two (2) years of experience supervising evaluating mentoring coaching coordinating or providing formal leadership for counseling faculty counselors classified professionals and/or student-support personnel. Experience should include responsibility for assignments schedules workload professional development program operations and/or performance evaluation.

• Two (2) years of progressively responsible leadership in a counseling department or one or more substantial student-success programssuch as transfer career services articulation DSPS EOPS/CARE/NextUp CalWORKs veterans services basic needs TRIO learning communities early-alert or case managementwith evidence of coordinated service delivery and program assessment.

• Demonstrated experience using disaggregated student data to identify inequitable outcomes or service-access gaps; design implement and assess interventions; and document improvements in counseling utilization persistence completion transfer career outcomes or progress toward educational goals.

• Demonstrated success designing or improving accessible culturally responsive and trauma-informed counseling services across in-person virtual drop-in group embedded and/or proactive models. Experience must include cross-functional collaboration with instructional faculty and student-services partners and use of at least one relevant technology platform such as an online counseling tool CRM/case-management platform early-alert system degree-audit system or student-success dashboard.

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting; occasionally travel from site to site.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop bend kneel crouch reach and twist; to lift carry push and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.

Hearing: Hear in the normal audio range with or without correction.

The person selected for hire will be required to complete the following pre-employment requirements:

• Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.
• Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)
• Tuberculosis (TB) risk assessment
• Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details).

Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College Districts Administrative Procedures and Board Policies.