Dealer Order Management Representative

Be a part of our mission! As a world leader in creating comfortable sustainable and efficient climate solutions for buildings homes and transportation its our responsibility to put the planet first. For us at Trane Technologies and through our businesses including TraneandThermo King sustainability is not just how we do businessit is our business. Do you dare to look at the worlds challenges and see impactful possibilities Do you want to contribute to making a better future If the answer is yes we invite you to consider joining us in boldly challenging whats possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Whats in it for you:
As a Dealer Order Management Representative you will be the front-line contact for our customers and internal sales partners; primarily answering calls for order management related inquiries- identifying models finding pricing and availability matching up HVAC systems and offering system solutions. You will drive customer engagement and own resolution from initial order request through order post-delivery which means collaborating and following-up with multiple teams to deliver what the customer needs. You will participate in continuous improvement activities to eliminate barriers to the order flow process and create a better customer experience.

Remote

What you will do:

• Responsibilities: Approximately 80% of time directly supporting customers or following-up on customer resolution and 20% of time performing scheduled tasks (team meetings meetings with manager trainings etc)
  • Respond to and resolve order management inquiries from customers and internal partners
  • Provide customer support for order activities-model identification pricing availability system match-ups promotions system solutions
  • Process customer orders- promise dates order entry and collaboration with multiple teams in end-to-end process for customer
  • Manage customer orders from placement to invoicing through multiple channels including phone E-Mail text or chat to ensure 100% customer satisfaction.
  • Run order reports and work with teams to fix misses/holds and close open orders/returns
  • Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity
  • Refer to and create new standard work to maximize efficiency
  • Participate in continuous improvement activities

What you will bring:

• Relentless customer focus

• Excellent verbal and written communication skills-including listening

• Change oriented

• Problem solving
• High School Diploma
• 2-3 years of experience in a customer service inside and/or outside sales preferably in an industrial environment.

Annual Base Salary Range or Hourly Base Pay Range:

Compensation Type:

Incentive Eligible:

Sales Commission Eligible:

Disclaimer: We strive to provide competitive compensation for this position tailored to a variety of factors. The actual compensation will depend on elements such as seniority merit geographic location education experience travel requirements and union designation. Our compensation range is generally based on the national average for the country. Additionally benefits may vary depending on the region business alignment union involvement and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6% plus an additional 2% core contribution up to 8% company contribution.
• Paid time off includes 15 vacation days 9 paid holidays 3 floating holidays sick leave and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status.