DDP (Per Diem Disputes) Clerk

DDP (Per Diem Disputes) Clerk

MSC USA - Miami

Looking for a career opportunity but have no experience

At MSC we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment and it is important for us to continue to bring professionals with different background and experiences. Together we will continue to grow while connecting the world around us. It is a big world and it takes expertise ingenuity hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet Come join us!

Job Summary/ Key Responsibilities:

• Generates and updates invoices for charges incurred by the customers for demurrage and detention (usage of port land / equipment inside the port after the expiration of the free days) using MSC proprietary systems and 3rd party invoice generators.
• Handles disputes requests refunds. Communicates with customers replies to their questions and generates potential solutions to customer issues pertaining to demurrage & detention invoices.
• Applies payments and posts releases at Terminal/Exam websites.
• Logs waivers disputes and statements sent in waiver and collection logs. Processes data accurately and timely.
• Provides excellent customer service via phone e-mail etc. and maintains positive relationships with customers.
• Establishes and maintains positive relationships with internal teams. Collaborates with team members to achieve daily/weekly/monthly goals and deadlines.
• Communicates clearly with team members regarding workload customer specifics and issues. Escalates unique or complex issues pertaining to demurrage & detention invoices to the appropriate supervisor for resolution when necessary.
• Follows MSC procedures and established guidelines.
• Performs other duties as required.

This role requires working on-site in the office for five days aweek from Monday to Friday. There is no option for fully remote or hybrid workin this role unless required off-site duties are being performed.

Qualifications & Key Competencies:

• Bachelors degree preferredor equivalent experience in a similar field(credit accounts receivable etc.)
• English: advanced
• Strong attention to detail
• Organized efficient and able to manage time effectively
• Strong customer service mindset focused and responsive

What We Offer

• Health Insurance
  
• Dental & Vision Insurance
  
• Life Insurance: one-time annual salary up to $50000
  
• Long Term Disability Insurance
  
• Paid Parental Leave
• Business Travel Insurance
  
• Flexible Spending Accounts - (Health Dependent Care Transit/Parking)
  
• Supplemental Life Accident Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits effective day one:

• Short Term Disability Insurance
• 401K Plan 3% Safe Harbor Contribution with option for additional 3% employer match.
• Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
• Partner Discount Programs with MSC Cruises Apple Dell Nissan Whirlpool AT&T Pets Best and others.

About Mediterranean Shipping Company (MSC)

Mediterranean Shipping Company (MSC) headquartered inGeneva Switzerland is a global leader in transportation and logisticsprivately owned and founded in 1970 by Gianluigi Aponte. As one of the worldsleading container shipping lines MSC has 675 offices across 155 countriesworldwide with the MSC Group employing over 200000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road railair and sea transport resources which stretches across the globe the companyprides itself on delivering global service with local knowledge. MSCs shippingline sails on 300 trade routes and calls at 520 ports carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information visitMSC Mediterranean Shipping Company

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal state or local laws.

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Required Experience:

IC