DayBridge Partial Hospital Coordinator

Park Nicollet is looking to hire a DayBridge Partial Hospital Coordinator to join our Behavioral Health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

The purposes of this position are: to provide program reception client program scheduling referral administration/information registration medical record and other administrative support services to designated area; and to perform related duties as assigned. This role is a resource for clients program staff and providers regarding insurance coverage and benefits referral/authorization requirements coordination of benefits and preferred provider/care networks. Must possess a high degree of public contact skills with adult clients.

Major Job Duties and Tasks:

• Provide immediate attention to inquiries in person at the front desk as people arrive and provide immediate attention to answering the telephone
• Schedule patient appointments and coordinate internal and external referral/authorization processes
• Medical records responsibilities
• Misc.

Work Schedule:

Monday through Friday 8:00 to 4:30pm

Required Qualifications:

Education Experience or Equivalent Combination:

• High school diploma or equivalent

Meets one of the following:

• Graduate of a formal training program in medical reception an equivalent program or a customer service program

• Two years experience as a medical receptionist

• Two years experience in a customer service position

• Two years experience in medical insurance or patient billing

• Preferred experience with Epic registration and scheduling

• Preferred experience with medical insurance and prior authorizations

Knowledge Skills and Abilities:

• Basic computer and keyboard proficiency required
• Demonstrated customer service skills required
• Demonstrated ability to communicate effectively by telephone and in person
• Demonstrated ability to handle confidential information with discretion
• Demonstrated ability to be accurate and attentive to detail
• Demonstrated ability to work as a team with co-workers providers and all customers
• Demonstrated ability to organize work under pressure
• Demonstrated ability to function with multiple priorities and interruptions
• Knowledge of medical terminology
• Exceptional customer service skills (internal and external customers)
• Demonstrated ability to systematically and skillfully respond to telephone calls and customer requests.
• Demonstrated ability to verbally understand and read the English language
• Demonstrated ability to write in English legibly using correct grammar

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance dental insurance a retirement program time away from work insurance options tuition reimbursement an employee assistance program onsite clinic and much more!