Databricks Engineer Solutions Architect

Thank you for considering IT Concepts dba Kentro where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers missions fostering professional growth and making a positive impact on our communities.

We are seeking a highly skilled and certified Databricks Engineer / Solutions Architectto lead the greenfield implementation configuration and scaling of a new Databricks this high-impact role you will design and build a modern data platform tailored to support Management Information and Business Intelligence (MI/BI) operations across our federal customers extensive contact center network and regional field offices.

As a dual architect and hands-on engineer you will bridge the gap between complex data engineering advanced data science and executive business strategy. You will interface regularly with C-suite and executive personnel to translate complex business needs into scalable technical realities ensuring our data infrastructure drives real-time operational excellence and predictive customer insights

Location: Hybrid in Woodlawn MD

Key Responsibilities

1. Databricks Architecture & Implementation

• Greenfield Deployment:Lead the end-to-end design setup security configuration and deployment of a brand-new Databricks workspace environment (Delta Lake/Lakehouse architecture).
• Data Pipeline Engineering:Design build and optimize scalable ETL/ELT pipelines to ingest process and transform high-volume structured and unstructured data.
• Governance & Security:Implement robust data governance frameworks using tools like Unity Catalog to ensure data compliance fine-grained access control and privacy across field offices.

2. Domain Analytics & Advanced MI/BI Delivery

• Omnichannel Analytics:Create a unified view of theCustomer Journey mapping out touchpoints across self-service telephony field office visits and digital communication channels.
• Multimodal Data Processing:Architect data pipelines to store process and extract insights from both structured data(CRM tables telephony metrics interaction logs) andunstructured data(call transcripts customer feedback strings chat histories).
• Advanced Databricks Features:Implement and manage native Databricks features covering Artificial Intelligence (AI) Machine Learning (ML) and Natural Language Processing (NLP). This includes leveraging Databricks Mosaic AI MLflow and LLM foundation model APIs to deploy predictive customer routing models sentiment analysis and automated interaction summaries.

3. Executive Stakeholder Engagement & Project Delivery

• Requirements Gathering:Act as the primary technical liaison to discover document and refine complex customer and business requirements.
• Executive Presentation:Regularly present technical roadmaps platform capabilities and predictive BI insights to executive-level personnel in a clear non-technical manner.
• Agile Project Management:Work fluidly within product management frameworks using tools likeJiraor similar Agile delivery systems to manage sprints track backlogs and deliver predictable technical milestones.

Qualifications & Requirements

Required Education & Experience

• Education:Bachelors degree in Computer Science Data Engineering Information Systems or a closely related quantitative field. A Masters degree is highly preferred for this level.
• Experience:
• Minimum of 710 years of experience in data engineering data architecture or big data analytics.
• At least 35 years of hands-on experience architecting and managing enterprise-grade Databricks environments.

Certifications (Mandatory)

• Must possess at least one of the following active Databricks certifications:
• Databricks Certified Solutions Architect
• Databricks Certified Data Engineer Professional

Domain & Technical Competencies (STRONGLY PREFERRED)

• Contact Center Domain & Amazon Connect:Strong preference for candidates with experience handling contact center operational data. Direct experience with Amazon Connect(telephony streams CTR logs Contact Lens analytics data) is highly preferred.
• Tooling:Proficient with project management and Agile delivery tracking systems (Jira Agility Confluence or similar tools).
• Core Tech Stack:Expert-level SQL Python or Scala; deep understanding of Apache Spark Delta Lake and cloud infrastructure integration.

Professional & Security Requirements

• Clearance:Must be a US Citizen or lawful permanent resident capable of successfully passing a background investigation to obtain aPublic Trust Clearance.
• Communication:Exceptional verbal written and presentation skills with a proven track record of successfully managing executive-level client relationships.

Technical engineers and non-technical executive leadership.

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: you do not currently meet the ID requirements outlined you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

This role will initially be engaged as an independent contractor (1099) with the potential to transition to a full-time employee position in the future.

The Company

We believe in generating success collaboratively enabling long-term mission success and building trust for the next challenge. With you as our partner lets solve challenges think innovatively and maximize impact. As a valued member of our team you have the unique opportunity to work in a diverse range of technology and business career paths all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork dedication and excellence.

We hold three ISO certifications (27001:-1::2015) two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth Inc 5000s Fastest Growing Private Companies DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies Top Performing Small Technology Companies in Greater D.C.

Culture Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work Corporate Diversity Index Winner Mid-Size Companies Companies Owned by People of Color; Department of Labors HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off healthcare benefits supplemental benefits 401k including an employer match discount perks rewards and more. We invest in our employees Every employee is eligible for education reimbursement for certifications degrees or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course complete a certification or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities virtual and in-person e.g. we host happy hours holiday events fitness & wellness events and annual alignment with our commitment to our communities we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative innovative and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability status as a protected veteran or any other status protected by applicable federal state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal state and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts Kentro has established an equal opportunity plan outlining our commitment to recruiting hiring and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees including protected veterans are treated with dignity respect and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue Apply button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods please email and request assistance.

Accommodations

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations please email .

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