Data Technician

Job Summary: The Data Technician supports the day-to-day operation and maintenance of Bucks IU data systems databases and data lake environments. This entry-level role assists with data processing validation documentation and user support to ensure accurate timely and reliable data for Bucks IU and its constituent districts.

Under the guidance of senior data and technology staff the Data Technician helps maintain data systems supports end users and assists with routine data tasks and system updates while developing technical skills and familiarity with enterprise data platforms.

Essential Functions:

• Work with departments across Bucks IU to gather and document data needs and operational requirements escalating complex issues to senior staff.
• Assist with basic data analysis and quality checks helping identify discrepancies errors or inconsistencies in data.
• Support the maintenance of databases and data dictionary documentation under the direction of senior data staff.
• Assist in the maintenance and support enterprise data analysis and reporting tools.
• Analyze develop and maintain automation scripts.
• Translate requirements of clients into workable deliverables to ensure technical functionality and business compatibility.
• Assist in the testing of data solutions and systems.
• Provide day-to-day technical support and basic troubleshooting for data systems to IU staff and contracted clients escalating advanced issues as needed
• Provide technical support training guidance and resource support for end users and contracted clients.
• Creates and maintains user documentation and procedures that impact the use of application systems.
• Assist with the creation and execution of technical bids and service contracts.
• Provide assistance to network and system administrators with testing and installation.
• Provide on-site and remote technical support; provide emergency on-call support for on-site and remote technical issues 24/7/365 as needed.
• Serve as liaison with technical vendors contractors consultants and service providers.
• Present at/represent Bucks IU at regional statewide and national events conferences and workshops.
• Seek new and innovative ways to develop and deploy technical services for Bucks IU and countywide stakeholders.
• Provide technical support contact for conference rooms audio visual equipment and video conferencing systems as needed.
• Provide timely recommendations to improve technical services.
• Lead enterprise technical initiatives and projects according to specified budgets timelines and expectations.
• Perform system and device installation within Bucks IU its offsite locations and school districts as required.
• Identify computer-related problems and provide solutions via telephone personal contact or remote diagnosis for all IU staff users (help desk software and hardware questions).
• Interpret assimilate and utilize technical information relative to networks hardware software and peripheral equipment.
  

Supervisory Responsibility: N/A

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job the employee is regularly required to sit and use hands. The employee is frequently required to walk; reach with hands and arms and talk or hear. The employee may be required to stand for long periods and to climb or balance and stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This is a full-time 260-day calendar position. Days and hours of work are Monday through Friday. Hours of work may vary based on position and division but generally are from 8:30 a.m. to 4:30 p.m. Occasional evening and/or weekend work may be required as job duties demand.

Travel: Travel throughout the county may be required.

This position may require the operation of a Bucks IU vehicle in the course of assigned duties. Employees who maybe requiredto drive a Bucks IU vehicle must:

• Possess andmaintaina valid Pennsylvania drivers license
• Maintain a Motor Vehicle Report (MVR) clear of violations (per the recommended guidelines and at the discretion of the Bucks IU)

Education and Experience:

• Associates degree (A. A.) or equivalent from a two-year college or technical school required.

Knowledge Skills and Abilities:

• In depth knowledge of using data analysis and business intelligence tools to enhance data visualization and analytics.
• In depth knowledge of application development processes and project management.
• In depth knowledge of SharePoint and SharePoint Online deployment configuration management workflows and customization.
• In depth knowledge of Tableau and other business intelligence and analytics software platforms.
• Experience leveraging business intelligence tools to collect analyzing create and share data insight.
• Experience with PowerShell Batch Visual Basic Ruby and other scripting languages.
• Experience coordination data translations between systems; including methods using JSON XML CSV etc. along with direct API access.
• Experience with common development processes including code versioning retention test case validation verification documentation branch/commit/merge and the development lifecycle.
• Excellent organizational project planning and interpersonal communication skills.
• Excellent verbal and written communication skills.
• Technical aptitude for computer equipment especially relating to networks servers user devices personal computing devices and Macintosh and Windows Operating Systems.
• Ability to develop and present demonstration material to groups and individuals.
• Ability to interact with individuals at all levels of the organization.
  

Work Authorization/Security Clearance (if applicable): Citizenship or work authorization to work in the United States required.

EEO/AA/VEVRAA Employer: The Bucks IU is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Bucks IU does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws.