Enter a job title or keyword

Data Systems Administrator IT Device Operations

Illinois Secretary Of State

Job Location:

Springfield, VT - USA

Monthly Salary: m 7917 - 15167

Posted: 11 July 2026 (30+ days ago)

Application Deadline: 8 October 2026

Vacancies: 1 Vacancy

Job Summary



Office of the Illinois Secretary of State
Alexi Giannoulias

Job Title: Data Systems Administrator IT Device Operations
Division: Technology Office
Union: N/A
Location: 501 S 2^nd St Springfield IL Sangamon County
Salary: Range $7917 to $15167 monthly commensurate with experience
Benefits: Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests.

Overview:
Serves as the Senior Manager for Device Operations and provides leadership and oversight for all devicerelated services within the Technology Office; including the lifecycle configuration support security reliability and governance of ILSOS desktops laptops mobile devices printers scanners peripherals and telecommunication endpoints; Ensures that all device operations adhere to IT process standards the enterprise architecture and ILSOS security frameworks enabling consistent secure and measurable IT service delivery across the enterprise.

Duties and Responsibilities:

Process & Platform Governance-Oversees Incident Request Problem Change Asset and CMDB processes for all device and telecom services; Ensures accurate CI relationships asset records catalog items and automated workflows; Drives SLA compliance dashboard reporting and workflow optimization.
Architecture Integration-Aligns Device Operations activities to IT4IT value streams: Strategy to Portfolio Requirement to Deploy Request to Fulfill and Detect to Correct; Standardizes lifecycle processes to improve device consistency telemetry and recoverability; Ensures tooling documentation and operational controls follow IT4IT patterns.
Security & Compliance-Maintains compliant endpoint configurations (CIS baselines encryption patching); Ensures inventory accuracy configuration control and secure provisioning; Leads devicerelated security remediation incident coordination and vulnerability response; Ensures telecom provisioning and device changes meet NIST access and audit controls.
Endpoint Management Leadership-Governs image development application packaging software deployment and OS lifecycle; Oversees endpoint configuration platforms (Intune/Autopilot SCCM/ConfigMgr); Manages patching strategy and ensure KPI-driven update compliance; Maintains device standardization and performance reliability.
Device Operations Management-Oversees deployment support and lifecycle management of desktops laptops tablets printers scanners and peripherals; Ensures statewide standards quality of service and measurable service improvement; Partners with Service Desk and Field Support to reduce repeat device incidents.
Telecommunications / Contact Center Support-Oversees telecom endpoint provisioning MACD processes softphone/VoIP readiness and ACD device reliability; Coordinates with Network Services on telecom outages and configuration changes; Maintains ServiceNow catalog workflows and telecom device documentation.
Reporting Governance and Stakeholder Engagement-Provides standardized reporting on patching SLAs NIST compliance device health and telecom performance; Maintains auditready documentation for assets endpoints and telecom devices; Communicates status risks and operational insights to leadership and business stakeholders.
Performs other duties as assigned.

Education and Experience:

Requires knowledge skill and mental development equivalent to completion of four years college preferably with courses in computer science management information systems mathematics or statistics supplemented by a masters degree in computer science or a related field and two years of managerial experience in a computer-based management information system.

Knowledge Skills and Abilities:

Requires thorough knowledge of management information systems data base administration systems analysis and computer communication systems.
Requires thorough knowledge of the principles of organization management and administration.
Requires extensive knowledge of research and statistical procedures program budgeting and systems modeling.
Requires ability to implement program evaluations or system assurance.
Requires ability to anticipate and resolve managerial problems.
Requires willingness to travel and possession of a valid Illinois drivers license.
Requires the ability to lift carry and push/pull up to 50lbs.

Application Process:

Please visit apply by completing the online application; you may also upload a resume or other attachments as needed.
Preference will be given to Illinois residents in the hiring and selection process in accordance with the Illinois Secretary of State Merit Employment Code.
Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago ) or Springfield ).

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race color religion sex national origin sexual orientation age marital or veteran status or the presence of a non-job-related medical condition or disability.

Required Experience:

Senior IC

Apply Now