Data Scientist Lead Branch Channel Analytics Manager

Job Summary

Use data to shape how customers are connected to the right banker and branch for their needs. As a Vice Presidentlevel Data Scientist Lead youll take on a high-impact strategy role with clear visibility and ownership. Youll work with a collaborative team and close partners in business and product to deliver solutions that are implemented measured and continuously improved. Youll have meaningful opportunities for career growth and mobility while developing leadership skills through people management and senior stakeholder engagement.

As aData Scientist Lead Vice Presidenton theBranch Channel Analyticsteam you will lead our customer assignment analytics strategy. You will build and continuously improve how we identify customers for banker assignment align customers to branch coverage using business-as-usual processes and route customers to the best-fit banker for their needs. You will manage a team of three and own end-to-end deliveryfrom problem framing and implementation through measurement and ongoing refinement. You will partner closely with business and product stakeholders translating goals into scalable durable solutions. You will apply disciplined measurement to monitor performance quantify value and drive iteration over time.

You believe in the power of analytics to move a business forward and youre motivated by measurable impact. You bring strong analytical rigor and apply business context to turn data into decisions. You communicate clearly and translate insights into actionable recommendations for senior stakeholders. You have strong judgment attention to detail and the leadership presence to align partners make tradeoffs and drive decisions. Youre a hands-on technical leader who can balance strategy execution stakeholder management and people leadership in a high-impact environment.

Job Responsibilities

• Lead the Assignments Strategy team to build and refine approaches to: identify customers to be assigned to bankers execute and evolve BAU branch assignment methodology and route customers to the most appropriate banker for their immediate need
• Develop scalable data-driven decisioning (rules scoring prioritization and optimization approaches as appropriate) and drive delivery from proof of concept to production readiness
• Partner with business product and cross-functional teams to define requirements align on tradeoffs and success metrics and ensure solutions are adopted in workflows
• Build a rigorous experimentation and measurement cadence (A/B testing/holdouts) to quantify impact calculate value and recalibrate strategies over time

Required Qualifications Capabilities and Skills

• 6 years of applied data science experience includingownership of production analytics/modelsand measurable business outcomes.
• Prior experienceleading or mentoringdata scientists (formal or informal leadership); ability to manage priorities and develop talent.
• Strong foundation instatistics and experimentation(A/B testing design power bias/variance causal inference basics).
• Experience buildingclassification/ranking/segmentationmodels and translating them into decision rules and routing strategies.
• Proficiency inPython(and/or R) and SQL; experience with model development evaluation and monitoring.
• Proven ability to work cross-functionally with product and business partners and drive ambiguity to execution.

Preferred Qualifications Capabilities and Skills

• Experience with assignment matching routing or allocation problems (e.g. case routing workforce/queue optimization recommender or ranking systems)
• Familiarity with constraints-aware decisioning (capacity fairness coverage service levels) and optimization concepts.
• Experience with real-time or near-real-time decisioning systems and measurement in operational environments.
• Strong executive communication skills and experience presenting results and recommendations to senior stakeholders.