Data Integrity and Governance Manager

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Get back to what you need and love to do.
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Now more than ever our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then lets talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field you will find HSS an innovative supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Day (United States of America)

Compensation Range

The base pay scale for this position is $88500.00 - $134750.00. In addition this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors including but not limited to: scope of role level of experience education accomplishments internal equity budget and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

DUTIES AND RESPONSIBILITIES
Data Integrity Quality Assurance & Remediation
Lead recurring audits of constituent gift prospect campaign event and other Development data; determine materiality prioritize issues assign remediation ownership and approve or direct remediation plans.
Perform hands-on review investigation correction and cleanup of high-priority data issues including duplicate records incomplete or inconsistent coding address quality deceased-record updates NCOA results and wealth-screening data.
Establish and maintain the data-hygiene calendar quality-control checkpoints escalation thresholds and measures for monitoring accuracy completeness consistency timeliness and uniqueness.
Make decisions on data-quality exceptions and remediation methods escalating issues that require director-level executive legal compliance information-security or enterprise-system decisions.
Conduct root-cause analysis and direct preventive controls revised procedures training or system requirements to reduce recurrence.
Maintain a prioritized remediation backlog monitor work assigned to Data Services resources and report trends risks progress and unresolved impacts to the Sr. Director Data Strategy & Insights.
Data Standards Business Rules & Documentation
Own the maintenance and continuous improvement of the Development data dictionary business glossary metadata standards and approved data definitions.
Develop approve within delegated authority and enforce business rules coding standards naming conventions field requirements and data-maintenance procedures.
Resolve conflicting definitions and practices across Development functions and recommend decisions to the Sr. Director Data Strategy & Insights AVP or Data Governance Committee when broader approval is required.
Ensure approved definitions and business rules are consistently reflected in operating procedures training analytics requirements reporting specifications and quality controls.
Maintain version history decision records governance documentation and standard operating procedures for material data definitions and business rules.
Data Governance & Data Stewardship
Own the operational implementation administration maintenance and continuous improvement of the Development data governance framework under the sponsorship of the AVP and direction of the Sr. Director Data Strategy & Insights.
Define and maintain data-owner and data-steward responsibilities for key data domains including decision rights quality expectations exception handling and escalation paths.
Prepare governance recommendations standards and decision items for consideration by the Data Governance Committee.
Facilitate substantive governance discussions and ensure approved decisions are translated into standards procedures controls documentation training and assigned remediation work.
Monitor adherence to approved data standards and stewardship responsibilities and hold business and operational partners accountable for corrective actions.
Partner with fundraising and portfolio leaders to ensure data standards support business needs without compromising data integrity or reporting reliability.
Analytics CRM & Cross-Functional Impact
Partner with the Sr. Director Data Strategy & Insights and Analytics Operations to ensure KPI definitions reporting calculations and official reporting products are supported by consistent source data approved business rules and documented data standards.
Partner with Development Systems to define data-quality controls and governance requirements for imports integrations conversions global changes and proposed CRM changes.
Assess the downstream impact of proposed or existing data practices on donor communications prospect and portfolio management campaign and gift reporting executive dashboards financial reconciliation and organizational decision-making.
Partner with Analytics & Insights to reconcile source-system data with dashboards and reports and determine whether issues originate in source data business rules transformations or reporting logic.
Partner with Gift Administration on gift-related data quality documentation coding standards controls and audit readiness.
Work with Sr. Director Data Strategy & Insights in presenting information to Information Technology Information Security Compliance Finance or Legal when matters require institutional expertise or approval.
Training Adoption & Continuous Improvement
Develop and deliver initial and recurring training on data standards business rules data stewardship responsibilities and common data-quality risks.
Partner with fundraising portfolio analytics and operational leaders to ensure training reflects relevant business processes and use cases.
Use audit findings recurring errors and process exceptions to identify targeted training workflow documentation or control improvements.
Serve as the authoritative resource for Development staff on data definitions quality expectations governance requirements and data stewardship responsibilities.
Promote a culture in which staff understand their accountability for data quality and the downstream business impact of inaccurate incomplete or inconsistently maintained data.
EDUCATION AND EXPERIENCE
Bachelors degree required; degree in information management data analytics business information systems or a related field preferred.
Five to seven years of progressively responsible experience in data quality data governance data stewardship CRM data management advancement services fundraising operations or a related discipline.
Demonstrated experience leading cross-functional data-quality or governance work making decisions on standards or remediation and driving corrective actions without direct reporting authority.
Hands-on experience auditing investigating correcting and improving complex data in a CRM or enterprise data environment.
Experience developing and maintaining business rules data definitions standards procedures and governance documentation.
Experience providing functional direction or assigning work across teams without direct supervisory authority.
Experience with Raisers Edge NXT or a comparable fundraising CRM preferred.
Experience in healthcare higher education nonprofit fundraising philanthropy or another complex data environment preferred.
Proficiency with Microsoft Excel and familiarity with data-preparation or business-intelligence tools preferred.
COMPETENCIES AND PERSONAL CHARACTERISTICS
Leadership Without Authority: Establishes direction makes decisions within scope assigns remediation ownership influences stakeholders and drives accountability across functions.
Data Quality and Governance Expertise: Applies strong knowledge of data-quality dimensions data stewardship practices controls business rules and governance operating models.
Analytical Problem Solving: Investigates complex issues identifies root causes and downstream effects and selects practical corrective and preventive actions.
Business Judgment: Balances fundraising needs operational feasibility risk data integrity and reporting impact when making recommendations and decisions.
Communication and Facilitation: Explains complex data issues clearly facilitates decisions documents standards and delivers effective training to technical and nontechnical audiences.
Execution and Follow-Through: Personally completes critical work when needed directs remediation activities maintains visibility into progress and ensures issues are resolved rather than only identified.
Collaboration and Customer Orientation: Builds strong partnerships across Data & Insights Development Systems Gift Administration fundraising Finance Information Technology Information Security Compliance and other stakeholder groups.

Non-Discrimination Policy
Hospital for Special Surgery is committed to providing high quality care and skilled compassionate reliable service to our community in a safe and healing environment. Consistent with this commitment Hospital for Special Surgery provides care admits and treats patients and provides all services without regard to age race color creed ethnicity religion national origin culture language physical or mental disability socioeconomic status veteran or military status marital status sex sexual orientation gender identity or expression or any other basis prohibited by federal state or local law or by accreditation standards.