Data Engineer

About Us

UJET leads the way in AI-powered contact center innovation delivering a future-proof cloud platform that redefines the customer experience with cutting-edge AI true multimodality and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations to drive automation and efficiency. UJETs AI solutions empower agents optimize customer journeys and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach UJET ensures unmatched security scalability and prioritized data insights (without storing PII). Designed for effortless use UJET partners with businesses to deliver exceptional interactions smarter decision-making and accelerated growth in the AI-driven world.

Learn more at .

Opportunity

UJET is looking for a Data Engineer to join our growing Data Platform team in Austin TX Los Angeles CA or Portland ME. Youll own our data systems end to end: CDC replication out of production MySQL the pipelines and jobs that shape data in BigQuery the Terraform-managed infrastructure underneath and the Looker models on top. dbt is central to how we work. Youll build models yourself and set the patterns that let analysts product partners and engineers ship their own safely. You should be comfortable debugging a replication issue in the morning and tuning a Looker explore in the afternoon.

This data powers reporting for thousands of customer tenants including embedded Looker analytics for enterprise customers and the internal metrics our Operations and Finance teams run the business on. Over the coming year our focus is data trust and reliability platform modernization and treating data as a product. Youll help shape all three.

Our Stack

• Sources and ingestion: Cloud SQL (MySQL) and BigQuery via GCP Datastream (CDC)
• Warehouse and transformation: BigQuery dbt (dbt Labs)
• Orchestration: GKE-based using Kubernetes CronJobs and Argo Workflows
• Semantic layer and reporting: Looker / LookML
• Languages: Python and SQL; core application infra is Ruby on Rails and Go

What Youll Do

Data platform enablement

• Build and evolve the data platform foundations that make it easy and safe for others to ship dbt work (project structure environments permissions patterns documentation)
• Establish and maintain standards and guardrails for dbt development (testing strategy source freshness documentation code review practices)
• Improve the developer experience for data workflows including CI/CD automated checks and repeatable deployment patterns
• Manage data infrastructure as code with Terraform including pipelines IAM and environments

Ingestion and CDC

• Improve and troubleshoot CDC replication from MySQL to BigQuery with Datastream
• Build tooling for backfills drift detection and reconciliation between source databases and the warehouse
• Contribute to infrastructure decisions on data ingestion and platform evolution including latency throughput and alternative CDC approaches

Trusted metrics and analytics

• Partner with Analytics and Finance to define and deliver trusted metrics and dashboards in Looker
• Build and maintain analytics-ready datasets that support self-serve reporting and experimentation
• Support customer-facing multi-tenant reporting with a focus on correctness tenant isolation and query performance

Data modeling and transformation (dbt BigQuery)

• Develop and optimize BigQuery data models for analytics and product use cases
• Implement ELT best practices in dbt including testing documentation and versioning

Pipelines reliability and cost

• Design build and maintain scalable data pipelines using Python dbt and containerized jobs on GKE
• Ensure data quality reliability and observability for critical datasets and reporting
• Optimize performance and cost across BigQuery and data pipelines

Cross-functional delivery

• Integrate data workflows with backend services and APIs
• Work with Product and Engineering to translate business needs into data solutions

Requirements

• 5 years of software engineering experience with deep data platform experience
• Strong programming skills in Python
• Strong SQL skills and experience with analytical data modeling
• Hands-on experience with BigQuery (or a similar cloud data warehouse)
• Production experience with dbt (dbt Labs) including building models yourself
• Experience building or improving the infrastructure around data workflows (reliability observability CI/CD permissions environments deployment patterns)
• Experience with infrastructure as code preferably Terraform
• Experience with a major cloud platform (GCP preferred)
• Strong software engineering fundamentals (testing version control code reviews)
• Periodic in-person collaboration at a UJET office or designated location is required

Preferred Qualifications

• Experience with GCP services (Datastream Cloud Storage Cloud Run and Pub/Sub)
• Change data capture experience (GCP Datastream or MySQL binlog/GTID replication)
• Experience with Kubernetes-based orchestration (Argo Workflows or similar)
• Experience with Looker (LookML semantic modeling dashboards)
• Familiarity with Ruby on Rails or Go which power the application-layer services our data platform depends on
• Experience collaborating with Product to gather requirements and translate business needs into data solutions

Compensation

Annual US Hiring Range: $140000 $160000*

*A candidates actual placement within this range will depend on geographic location work experience education and/or skill level.

Why UJET

• Impactful Work: Be at the forefront of innovation directly shaping the future of customer experience.
• Dynamic Culture: Join a collaborative inclusive team that values big ideas creative solutions and powerful relationships.
• Comprehensive Benefits: Medical dental vision 401(k) plan wellness benefits and more.

UJET is an Equal Opportunity Employer

UJET provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Compliance Responsibilities

Security data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

AI Use in Our Hiring Process

UJET uses artificial intelligence (AI) technology to assist with the initial review and filtering of job applications against the qualifications listed in this posting. AI does not make hiring decisions does not conduct interviews and has no authority to reject or advance a candidate on its own. All application review decisions candidate screening and interviews are conducted by members of our human recruiting and hiring teams.

Reasonable Accommodation

If you would like to request a reasonable accommodation as part of the application process including an alternative to AI-assisted screening please contact .

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the country in which this position is located without the need for current or future employer-sponsored visa sponsorship. UJET does not sponsor employment visas for this role.