Data Enablement Operations Analyst (1052) DataSF, Office of City Administrator

The Data Enablement Operations Analyst will be part of our data enablement practice working closely with the Enablement Principal who sets the strategy for how departments adopt and use the platform. This position will execute that strategy day-to-day. Much of this work happens inside partner departments: sitting with analysts learning how their work actually functions helping them get productive on the platform and bringing learnings back to the team. Over time we expect the Data Enablement Operations Analyst to automate repetitive workflows so routine tasks run independently and the teams focus stays on supporting departments.

Examples of Important and Essential Duties: 

• Manage intake for the enablement practice: triage incoming requests using our service tiers keep departments informed about status and ensure every request has a clear owner.

• Onboard departments to the UDP from first conversation through active use. This includes coordinating agreements processing access requests leading kickoff and follow-up and spending time with analysts during their first weeks on the platform.

• Support our governance processes by coordinating datasharing agreements and keeping the citywide dataset and enterprise system inventories accurate current and published.

• Build selfservice guides and documentation so the most frequent questions are answered before anyone needs to submit a request.

• Coordinate our training program: schedule cohorts track attendance and collect feedback that shapes what and how we teach.

• Improve the operation itself by identifying manual repetitive steps and creating automation that replaces them.

Qualifications :

Education:

An associate degree in business administration public administration information systems economics finance computer science UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units i.e. at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field.

Experience:

One (1) year in the information systems field including technical support content management administration of network applications system analysis or service design.

Substitution:

One year of additional experience as described above may be substituted for the required degree.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Note(s): 

• One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment. 

• Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted. 

• Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Experience running a service program or operations or customersuccess function with a track record of keeping work moving independently.

• Strong written communication skills and a habit of following up proactively.

• Ability to quickly learn new tools and identify more efficient ways to complete work then share those improvements with others.

• Familiarity with Asana Airtable SharePoint or similar workflow and collaboration tools.

• Comfort with lowcode or automation tools; coding experience is not required but is a plus.

• Experience working in or with government organizations is helpful but not required

Additional Information :

Selection Procedures

The selection process will include evaluation of applications in relation to minimum requirements. Depending on the number of applicants the Department may establish and implement additional screening mechanisms to comparatively evaluation qualifications of candidates. If this becomes necessary only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. 

Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Verification

• Please make sure it is clear in your application exactly how you meet the minimum qualifications.
   
• Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process.  

Supplemental Questionnaire  

After application submission candidates deemed qualified must complete all subsequent steps to advance in this selection process which includes completion of a supplemental questionnaire at the time of application. Please see this link to submit the supplemental questionnaire: 

Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applicants will receive a confirmation email from  that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Applicants may be contacted by email about this recruitment and therefore it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking applicants should set up their email to accept CCSF mail from the following addresses (@ @ @ @ @ @ @ @ @ @ @ @ @ @ and @). 

HR Analyst Information:If you have any questions regarding this recruitment or application process please contact the exam analyst at . 

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time