Data Collection Operator- Philadelphia

Data Collection Operator

Job-Type:Full-time direct hire position.

Location: 800 John F Kennedy Blvd Philadelphia PA 19107 (onsite only)

Work authorization:US Citizen or US Green Card only

Pay: $17.79/hr

Hours: Monday-Friday (various shift times start early as 7:00am EST and end as late as 8:30pm EST)

Position Summary

The Data Collection Operator is responsible for delivering a world-class participant experience while accurately collecting validating and processing data in accordance with established Standard Operating Procedures (SOPs). This role requires strong attention to detail professionalism technical troubleshooting skills and the ability to operate efficiently in a fast-paced environment.

Successful candidates demonstrate a strong sense of urgency maintain high-quality standards safeguard confidential information and consistently follow processes while representing the client and Wipro professionally. Operators are expected to be dependable punctual customer-focused and capable of identifying and escalating issues quickly.

Key Responsibilities

• Conduct data collection activities according to approved SOPs and quality standards.
• Ensure all participant interactions are professional welcoming and customer-focused.
• Maintain data accuracy completeness and quality throughout the collection process.
• Follow all security privacy and confidentiality requirements when handling sensitive information.
• Monitor participant schedules and support efficient participant transitions to maintain study throughput.
• Troubleshoot basic software hardware network and Mac OS issues.
• Escalate operational technical safety or participant concerns promptly.
• Maintain a clean organized and professional work environment.
• Accurately document activities incidents and operational findings.
• Support continuous improvement initiatives and provide feedback on process enhancements.
• Complete all required compliance and training requirements on time.
• Collaborate effectively with team members Shift Leads Program Leads and client stakeholders.
• Adhere to attendance punctuality and schedule commitments.

Required Qualifications

• High School Diploma or GED required.
• Minimum 1 year of experience in customer service operations technical support troubleshooting data collection or a related field.
• Experience diagnosing and resolving software and hardware issues.
• Ability to work independently while maintaining high productivity.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to maintain professionalism under pressure.
• Reliable attendance and punctuality record.
• Ability to follow written procedures and work instructions consistently.

Preferred Qualifications

• Experience working with Mac OS environments.
• Experience in data collection research laboratory or technology-related operations.
• Understanding of quality assurance and process compliance principles.
• Experience working with confidential or sensitive information.