Data Center Site Lead (IAD)

The Data Center Site Lead (IAD) serves as the primary onsite leader for Summits Ashburn data center overseeing day-to-day operations customer support activities and facility performance. This role combines hands-on operational responsibility with leadership of site priorities operational coordination process improvement and cross-functional collaboration.

This is a first shift position

As the senior onsite resource the Site Lead acts as a trusted escalation point for customers vendors and internal teams helping ensure operational excellence consistent service delivery and a highly reliable data center environment. Success in this role requires strong operational judgment customer focus and the ability to influence outcomes across multiple stakeholders.

What Youll Do:

• Provide day-to-day leadership for operations at the IAD facility ensuring activities are executed safely efficiently and in alignment with established standards.
• Coordinate operational priorities customer requests maintenance activities and project work across the site.
• Serve as the primary onsite escalation point for operational customer vendor and facility-related issues.
• Provide guidance coaching and operational support to onsite personnel while promoting accountability and consistency in execution.
• Partner with customers to ensure a positive experience and timely resolution of requests and issues.
• Monitor operational performance identify risks and proactively address issues that could impact service delivery.
• Drive adherence to site processes operational procedures security requirements and compliance standards.
• Identify opportunities to improve workflows documentation efficiency and the overall customer experience.
• Coordinate customer visits facility access audits and vendor activities.
• Collaborate with Data Center Operations leadership on capacity planning operational initiatives and site improvement efforts.
• Support incident response activities operational escalations and service restoration efforts when needed.
• Maintain accurate operational records site documentation and reporting requirements.
• Represent the IAD facility in cross-functional initiatives and act as a key liaison between site operations and business stakeholders.
• Support projects and operational initiatives as needed.

What Youll Deliver:

• Operational excellence across all day-to-day site activities.
• A secure reliable and well-maintained facility that consistently meets customer and business expectations.
• Effective coordination of customer requests operational projects and vendor activities.
• Timely resolution and escalation of operational issues.
• Strong operational discipline through accurate documentation process adherence and reporting.
• Continuous improvements that increase efficiency reduce operational risk and enhance customer satisfaction.
• Positive working relationships across customers vendors and internal teams.
• Consistent execution of Summits operational and customer service standards.

Youll Thrive in This Role If You:

• Experience working in a data center managed services cloud or infrastructure operations environment.
• Familiarity with remote hands services hardware deployments cabling and infrastructure support.
• Experience supporting customer-facing operations in a 24x7 environment.
• Knowledge of data center best practices related to security compliance and operational controls.
• Experience serving as a lead technician site lead shift lead or operational lead.
• Experience coordinating cross-functional operational initiatives.
• Familiarity with capacity planning operational reporting or service delivery metrics.

Bonus Points:

• Previous experience coordinating site operations projects or technical teams.
• Experience supporting audit compliance or regulated infrastructure environments.
• Relevant technical certifications or leadership development training.
• Enjoy leading through influence ownership and expertise.
• Can balance operational priorities while maintaining a high level of attention to detail.
• Communicate effectively with customers vendors leadership and technical teams.
• Are comfortable making decisions in dynamic situations and taking accountability for outcomes.
• Naturally look for opportunities to improve processes and operational efficiency.
• Build trust quickly and maintain strong professional relationships.
• Take pride in creating structure consistency and reliability in the environments you support.

How We Work at Summit

How you approach the work matters just as much as what you do. At Summit our core values show up in how we make decisions work together and support our customers.

.

Ourcorevalues:

• Empowerourpeople
• Constantelevation
• Customerfirst
• Focusonoutcomes
• Embracecuriosity

Benefits:

Summit offers a total rewards package designed to support you at work at home and everywhere in between. Heres a snapshot of what that looks like:

• Flexible Time Off (yes really) take what you need we trust you to manage it
• Medical Dental & Vision comprehensive coverage with HSA/HRA options
• 401(k) with 4% match we invest alongside you
• Parental Leave paid time for the moments that matter most
• Life & Disability Insurance built-in peace of mind
• Wellness Support resources for your mental and physical health
• Free Colocation & Cloud Access build and experiment in real environments
• Work From Anywhere remote-friendly by design
• A low-ego get-it-done culture come as you are do great work

The salary range for this role is$95000 $120000 annually. Compensation for this role is based on experience skills and location. We aim to make offers that are fair forward-looking and aligned to both what you bring and where youre growing.

Internal candidates may see variations based on current role compensation and progression at Summit. Same thoughtful approach just with additional context.

Summit is committed to a diverse and inclusive workplace. Summit is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

As part of this commitment Summit will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please email

Required Experience:

Manager