Data Center Engineer

ConnectWise is an industry and Global leading software company with over 3000 colleagues in North America EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers our suite helps over 45000 of our partners manage their businesses better sell more efficiently automate service delivery and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections our colleagues and our community. And we accept all kinds.

Game-changers innovators culture-loversand humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills giving you the choice of how YOU make a difference.

Curious Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Data Center Engineer is responsible for responding to scheduled and emergency dispatches handling physicaland logical aspects of data center operations completing installations and replacements of hardware componentsproviding software support managing shipping and receiving and documenting work in the ticketing role requires the ability to work independently excellent customer service skills experience with IT andnetworking systems proficiency with technical tools and strong troubleshooting abilities.

Essential Duties and Responsibilities:

• Respond to scheduled and emergency dispatches to Datacenter for off-hour service calls.
• Handles the physical and logical aspects of operating our own racks & power networking and servers.
• After-hours support for both scheduled maintenance and on-call for emergencies involving the data
  center.
• Complete physical installation and power-up of racks servers and network equipment.
• Provide installation and replacement services for hot-swappable or modular hardware components such
  as hard drives and power supplies.
• Provide software support such as requested system reboots device configuration with direction and
  support from other teams.
• Collaborate with cross-functional teams with various requests.
• Handle shipping and receiving for the datacenter.
• Document work in designated ticketing system.
• May assist in training and/or leading new team colleagues.

Knowledge Skills and/or Abilities Required:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Ability to perform routine situations and procedures with limited supervision.
• Excellent customer service skills.
• Strong team player with ability to build positive and collaborative relationships within the ConnectWise
  organization.
• Experience with IT and networking systems - server rack and stack network cable installation and
  management of both fiber and copper.
• Proficiency with technical tools such as PuTTY (for SSH & serial console access).
• Ability to work independently and with limited supervision to complete assigned tasks in an asynchronous
  time zone environment.
• Demonstrated high standards for workmanship organization and cleanliness with tasks equipment and
  workspaces.
• Demonstrated good troubleshooting skills to investigate and resolve system and infrastructure issues.
• Willing to respond to irregular off hour emergency calls and schedule off hour maintenance.

Educational/Vocational/Previous Experience Recommendations:

• Requires broad knowledge of job procedures and tools.

Working Conditions:

• Onsite/Hybrid/Remote must be located near facilities to respond within the hour.
• Physical work requirements will include regular walks through data center during the day lifting serversand other equipment working from ladders running cables and working with hand tools and testequipment.

ConnectWise is an Equal Opportunity Employer dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race ethnicity color religion age sex (including pregnancy) sexual orientation gender gender identity or expression ancestry national origin citizenship status physical or mental disability genetic information military/veteran status marital status familial or parental status or any other characteristic or status protected by applicable federal state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process please contact us at or 1-.