Data Center Customer Operations Technician IV

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Job Summary

Applies solid knowledge of standard operating procedures to complete moderately complex tasks and resolve issues with sound judgement. Supports daily operations collaborates with crossfunctional teams and contributes to process improvements within the data center environment.

Responsibilities

Queue Management & Reporting

• Manage and prioritize work orders ensuring timely execution of moderately complex requests

• Collaborate with crossfunctional teams to resolve customer tickets efficiently

• Complete required reporting with accuracy; support adhoc reporting needs

• Maintain detailed and clear documentation of all activities

• Update local asset databases and operational systems

• Identify workflow gaps and recommend process enhancements

Installations

• Perform moderately complex rackandstack installations and follow installation plans

• Support installation of cable trays cabinets fiber circuits and other infrastructure components

• Identify capacity constraints and escalate as needed

• Conduct quality checks on installations and onsite support tasks; recommend improvements

• Assist with tape changes and backup support functions

CrossConnect Work

• Execute moderately complex crossconnect installs modifications terminations and testing

• Install test and verify various circuit types (e.g. switched multiplexed)

Testing & Troubleshooting

• Support Layer 13 testing and certification activities

• Troubleshoot moderately difficult circuits; escalate advanced issues when required

• Partner directly with customers to resolve technical issues and recommend solutions

Stakeholder Partnership

• Monitor materials and stock levels; proactively notify appropriate teams of needs

• Provide escalated work order support and assist in alarm dispatch

• Offer occasional backup support for security functions

Customer Management

• Deliver highquality service through timely execution of orders and changes

• Act as onsite support for customer access escorting and operational needs.

• Serve as pointofcontact for moderately complex customer requests or escalations

• Set clear expectations for deployment timelines and upgrade

Projects

• Partner with team members to support project tasks

• Coordinate vendor access and activities

• Conduct quality assurance checks on new installs and deployments

Training & Team Support

• Complete assigned training on schedule

• Provide informal guidance to junior team members and new hires when needed

Qualifications

• High school diploma or equivalent

• 24 years of related technical or data center experience

• Strong understanding of standard operating procedures and basic installation/test methodologies

• Ability to work crossfunctionally document work clearly and engage with customers professionally

• Comfortable working in a fastpaced handson environment

The targeted pay range for this position in the following location is / locations are:

United States - CH3 Chicago : 59000 - 88400 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role level and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills experience and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus equity or benefits. Employees are eligible for bonus and equity may be offered depending on the position.

Equinix Benefits

As an employee you become important to Equinixs success. We ensure all your benefits are in line with our core values: competitive inclusive sustainable connected and efficient. We keep them competitive within the current marketplace to ensure were providing you with the best package possible. So wherever you are in your career and life youll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

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