Data Center Customer Operations Technician III

Who are we

Job Summary

Equinix data centers are missioncritical facilities supporting hospitals laboratories financial institutions and public safety organizations worldwide. Service continuity is essential and operational excellence is required at all times.

The Technical Operations Technician III (L3) is an experienced handson role responsible for independently executing complex customer and infrastructure work within the IBX. This role performs advanced installations troubleshooting and circuit support while ensuring adherence to safety quality and SLA commitments. The Tech Ops III operates with minimal supervision serves as a point of escalation for less complex issues and may lead defined technical tasks or smallscale infrastructure modifications.

Responsibilities

• Independently perform installation deinstallation and modification of customer equipment cabinets and infrastructure

• Execute racking and stacking of servers network devices and cabinets to Equinix standards

• Interpret and implement installation and work instructions using Visio drawings spreadsheets tickets and SOPs

• Install test and troubleshoot complex cabling and circuit infrastructure including fiber twistedpair copper and coax

• Perform advanced fiber terminations and support switched multiplexed and mediaconverted circuits

• Troubleshoot service and infrastructure issues; coordinate and escalate to Networking or Engineering teams when required

• Manage assigned work independently through a ticketing system ensuring prioritization SLA adherence and accurate time tracking

• Partner directly with customers to resolve technical issues and ensure a highquality service experience

• Maintain detailed and accurate documentation for all work performed including configurations and change records

• Lead or support cage cabinet or infrastructure modification activities ensuring compliance with safety and quality standards

• Act as a technical resource for L1/L2 technicians on standard procedures and troubleshooting methodologies

• Complete all required technical safety and compliance training within required timeframes

• Adhere to all safety security and changemanagement requirements within a critical facilities environment

Qualifications

• High School Diploma or equivalent required

• Demonstrated handson experience in a data center or missioncritical environment

• Strong technical troubleshooting skills with the ability to work independently on complex tasks

• Proven experience with structured cabling fiber optics crossconnects and customer installations

• Solid mechanical and/or electrical aptitude at a system level

• Ability to clearly document work follow established procedures and meet timebound commitments

• Capable of lifting up to 50 lbs (23 kg) and performing physical tasks such as climbing bending and working in confined spaces with or without accommodation

• Flexibility to work shifts and oncall rotations as required to support 24x7 operations

The targeted pay range for this position in the following location is / locations are:

United States - CH1 Chicago : 51000 - 76600 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role level and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills experience and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus equity or benefits. Employees are eligible for bonus and equity may be offered depending on the position.

Equinix Benefits

As an employee you become important to Equinixs success. We ensure all your benefits are in line with our core values: competitive inclusive sustainable connected and efficient. We keep them competitive within the current marketplace to ensure were providing you with the best package possible. So wherever you are in your career and life youll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

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