Data Center Cluster Operations Leader, AMER North East DC Ops

Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of data centers. AWS is growing rapidly and we are looking for a Cluster Operations Leader to join our expanding Infrastructure Operations team.

The Cluster Operations Leader is one of our most senior management roles in the data center environment. The Cluster Operations Leader manages Amazon Data Center Clusters and Colocation Operations within their assigned region. As senior Infrastructure Operations leader they oversee safety security availability scaling efficiency and cost management.

Infrastructure Operations consists of two core functions: Data Center Operations (DCO) and Data Center Engineering Operations (DCEO). DCO manages server-level platforms supporting Amazon Retail and Amazon Web Services while DCEO handles mechanical electrical and controls systems for critical environments. We seek a leader with experience in both DCO and DCEO systems. Through operating independently a physical security team works closely with these functions to protect people assets and customer data.

The Cluster Operations Leader builds and leads high-performing teams across these functions. They manage daily operations while applying technical expertise to address emerging challenges. Their role requires both strategic oversight and the ability to dive deep into specific issues.

As a vital member of the management team the Cluster Operations Leader helps scale the worlds largest cloud computing infrastructure. The position demands innovation to solve complex daily challenges and drive operational excellence. Success in this role requires strong technical knowledge on both engineering (electrical and mechanical) and compute systems process optimization skills and dedication to achieving world-class operational performance.

If you are passionate about Customer Experience think and act globally and want to contribute to the operational excellence of data centers. This may be the challenge youve been looking for!

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15 2017 logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key job responsibilities
Hire manage and develop the operations team including compute and engineering operations managers and their teams
Achieve organizational performance goals for safety security availability scaling efficiency and cost
Plan and execute Infrastructure Operations for new Data Centers and Colocation expansions
Operate and maintain mechanical electrical and controls systems in Amazon Data Centers including preventive maintenance corrective maintenance and change management
Manage Colocation Data Centers service providers to meet or exceed contracted performance SLAs
Lead safety security and availability incident response management and resolution
Improve operational processes procedures methods and tools continuously

A day in the life
At AWS each day presents unique challenges as the business evolves rapidly. Leaders in this space divide their time between collaborating with global partners and managing local teams. Successful leaders identify priorities in real-time and adjust their focus accordingly. We maintain Amazons culture of working hard having fun and making history.

About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelors or Masters degree in computer science engineering or a related technical field
- Experience in management of datacenter operations facility engineering operations information technology critical environment facilities advanced high volume manufacturing datacenter build-outs and scaling or similar fields
- 10 years of relevant management experience in Data Centers operations facility engineering operations information technology critical environment facilities advanced high-volume manufacturing datacenter buildouts and scaling or similar experience
- Demonstrated track record in delivering complex analytical and quantitative projects through verbal and written communication.
- Proven ability to hire develop and manage high-performing geographically distributed technical teams

- Experience with Continuous Improvement and Six Sigma methodologies
- Knowledge of mechanical electrical and controls systems for critical infrastructures
- Knowledge of information technology infrastructure domains such as compute server platforms storage server platforms server components network devices technologies and architectures IT service delivery principles and best practices

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at PA BERWICK - 182300.00 - 272500.00 USD annually