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DAS OIT Quality Assurance Specialist 4 QAS 4
Job Location:
Job Location:
Columbus, OH - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
11 June 2026 (30+ days ago)
Posted:
Application Deadline:
8 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Quality Assurance Specialist 4/ Quality Assurance and Testing Lead
Hybrid position currently expected to be in office two days a week and that is subject to change
Hybrid position currently expected to be in office two days a week and that is subject to change
Position Overview
The Quality Assurance Specialist 4 (QAS4) serves as a senior-levelquality assurance professional responsible for leading testing efforts forenterprise ServiceNow applications and platform enhancements. This positionwill oversee quality assurance activities throughout the software developmentlifecycle ensuring the delivery of high-quality solutions that meet businessrequirements and organizational standards.
The QAS4 will collaborate with Business Analysts DevelopersProduct Owners Scrum Masters and business stakeholders to develop teststrategies execute test plans manage defects coordinate User AcceptanceTesting (UAT) and support continuous improvement initiatives within an Agiledevelopment environment.
Key Responsibilities
- Lead quality assurance and testing activities for ServiceNow platform implementations enhancements integrations and upgrades.
- Develop and maintain comprehensive test strategies test plans test cases and test scripts.
- Execute functional regression integration system and user acceptance testing.
- Utilize ServiceNow Test Management and Automated Test Framework (ATF) to develop and maintain automated test suites.
- Review business requirements user stories and acceptance criteria to ensure testability and completeness.
- Collaborate with Business Analysts and Product Owners to clarify requirements and identify testing scenarios.
- Track document and manage defects through resolution and validation.
- Coordinate and support User Acceptance Testing (UAT) activities with business stakeholders.
- Ensure traceability between requirements test cases and testing results.
- Provide testing status updates metrics and risk assessments to project and program leadership.
- Support Agile ceremonies including Sprint Planning Daily Standups Backlog Refinement Sprint Reviews and Retrospectives.
- Participate in ServiceNow platform upgrade testing and validation activities.
- Identify opportunities for test automation and process improvements.
- Mentor and provide guidance to junior QA resources and project team members on quality assurance best practices.
- Develop and maintain testing documentation and quality assurance standards.
| Skill | Required / Desired | Amount | of Experience |
| Experience performing quality assurance and testing activities within ServiceNow environments | Required | 5 | Years |
| Experience working within Agile software development teams. | Required | 5 | Years |
| Experience testing ServiceNow ITSM and Customer Relationship Management (CRM/CSM) applications. | Required | ||
| Experience utilizing ServiceNow Test Management and Automated Test Framework (ATF). | Required | ||
| Strong understanding of software development lifecycle (SDLC) and quality assurance methodologies. | Required | ||
| Experience developing and executing test plans test cases and automated test scripts | Required | ||
| Experience supporting User Acceptance Testing (UAT) activities. | Required | ||
| Bachelors Degree in Computer Science Information Technology or a related field. | Highly desired | ||
| ServiceNow Certified System Administrator (CSA). | Highly desired | ||
| ServiceNow Certified Implementation Specialist (CIS) certifications. | Highly desired | 2 | Years |
| Experience with ServiceNow platform upgrades and release testing | Highly desired | 5 | Years |
| Experience testing ServiceNow integrations with external systems. | Highly desired | ||
| Experience with DevOps CI/CD and automated testing practices. | Highly desired | ||
| Experience supporting large-scale enterprise ServiceNow implementations. | Highly desired |
Please confirm that you candidate is available to work the current hybrid schedule of 2 days in office per week with the flexibility to accommodate if the hybrid schedule changes.
As this is a hybrid position with at least 2 days in office please provide your candidates current physical residence. (City State)
