Dairy Supervisor

The Dairy Supervisor is responsible for supporting the Dairy Manager (or Store Management) in overseeing all dairy department operations. This role ensures product freshness proper merchandising inventory control and excellent customer service while leading associates to meet sales profitability and operational goals.

• Oversee daily dairy department activities including stocking rotation and merchandising
• Ensure all products meet freshness quality and dating standards
• Maintain proper temperature control and storage conditions
• Monitor inventory levels and assist with ordering to ensure in-stock conditions while minimizing shrink
• Execute planograms displays and promotional builds

• Provide exceptional customer service and product knowledge
• Assist customers with product selection and inquiries
• Resolve customer concerns promptly and professionally
• Support department sales through suggestive selling and strong product presentation

• Supervise train and support dairy associates
• Provide ongoing coaching and performance feedback
• Promote a positive productive and team-focused work environment
• Assist with scheduling to meet operational and labor needs

• Support achievement of department sales margin and shrink targets
• Ensure accurate pricing signage and labeling
• Identify opportunities to improve sales reduce waste and increase efficiency

• Ensure compliance with food safety standards and company policies
• Maintain proper handling and rotation practices (FIFO)
• Monitor and log temperatures for refrigerated products
• Keep department clean organized and audit-ready

• High school diploma or equivalent required
• Previous grocery dairy or retail experience preferred
• Leadership or supervisory experience preferred
• Strong organizational and communication skills
• Ability to work in a fast-paced environment
• Flexible schedule including nights weekends and holidays

• Ability to stand walk bend and lift throughout the shift
• Frequent lifting up to 40 lbs; occasional heavier lifting with assistance
• Work in cold environments (refrigerated coolers)

• Customer Focus
• Product Freshness & Quality Control
• Team Leadership
• Organization & Time Management
• Attention to Detail
• Problem Solving