Cyber Tech Operations Level 2 Engineer

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As a Cyber Tech Operations Level 2 Engineer you will provide senior operational engineering support for cybersecurity platforms and services across production and hybrid environments. This role sits between Level 1 operations platform teams engineering teams service owners and incident response leadership to keep services stable supportable measurable and ready for daily execution. You will handle escalated platform and service issues validate operational readiness build repeatable processes for Level 1 and Level 1.5 support teams improve monitoring and runbook quality and serve as an Incident Manager during major incidents involving cybersecurity platforms or service availability. You will also support cloud-based and containerized services including environments that use AWS Azure Google Cloud Platform Kubernetes and container technologies.

What youll do:

• Provide advanced operational support for cybersecurity platforms and services including production support service health incident triage change validation patching vulnerability remediation configuration assurance and recurring operational checks.
• Investigate and resolve escalated platform and service issues across cybersecurity tools infrastructure dependencies monitoring workflows access paths integrations and service availability concerns.
• Act as an Incident Manager during major incidents involving cybersecurity platforms or supported services by coordinating response activities driving technical engagement maintaining clear communications tracking decisions and ensuring follow-through to resolution and post-incident review.
• Develop maintain and improve operational runbooks SOPs troubleshooting guides decision trees process diagrams evidence requirements and escalation paths so Level 1 and Level 1.5 teams can execute repeatable work with consistency.
• Partner with Level 1 analysts Level 1.5 resources service owners platform teams engineering teams and automation teams to identify operational gaps reduce recurring issues and improve service readiness before work is transitioned into steady-state support.
• Validate monitoring alerting dashboarding ticket routing CMDB support group alignment service ownership and operational acceptance criteria for newly onboarded or materially changed cybersecurity platforms and services.
• Support cloud and hybrid platform operations across AWS Azure and Google Cloud Platform including operational support for containers Kubernetes cloud integrations access patterns monitoring troubleshooting and service reliability activities.
• Create and maintain operational metrics service health reporting coverage reporting hygiene tracking incident trends change validation evidence and readiness status updates for leadership and service owners.

Experience youll need to have:

• 6 years of experience in platform engineering infrastructure operations cybersecurity technology operations production support or service operations supporting enterprise-scale platforms and services.
• 3 years of experience supporting Windows Linux and Mac OS environments including system health access paths service dependencies patching troubleshooting and operational readiness activities.
• 3 years of experience supporting cloud or hybrid infrastructure environments including AWS Azure Google Cloud Platform containers Kubernetes integrations monitoring and service reliability activities.
• 3 years of experience using scripting automation or configuration tools such as PowerShell Python Bash Ansible Terraform or similar technologies to improve operational support repeatable execution and service reliability.
• 3 years of experience with ticketing workflow management service request handling incident management change coordination problem management and cross-functional operational support.
• Experience using Jira and Confluence to manage operational work document runbooks and SOPs track service readiness maintain support processes and provide visibility into team execution.
• 3 years of experience with ITIL service management practices operational acceptance criteria escalation management production support processes or related operational governance frameworks.
• Ability to work in Shifts: Sunday - Thursday (8am-5pm) Tuesday - Saturday (8am-5pm) EST

Experience that would be great to have:

• Experience in the financial services industry.
• CISA CISM CISSP CCSP cloud infrastructure automation or similar certifications.
• Coding or software development knowledge is welcome including familiarity with application logic APIs source control CI/CD concepts or the ability to read and troubleshoot code in support of platform and service operations.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experience helps you with your overall onboarding experience and leads to stronger productivity.

Travel:

• Approximately 10% travel off-site or to other office locations is expected.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered.

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Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.