Cyber Support Center (CYSC) Manager

At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.

If this sounds like an environment where you can thrive keep reading!

Our AFNCR Team is searching for a Cyber Support Center (CYSC) Manager at Andrews AFB MD.

Primary Responsibilities:

• Manages36employees acrossfivedistinct work centers inside theCySC.

• Worksdirectly for theChief of Operations and Government Service Owners(GSO)to deliver top-notch customer service andrespond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the NationalCapitalRegion (NCR).

• Ensures24/7/365mission coverage to include acting as the 844 CGs central command and controlhubduring continuityand emergencyoperations.

• Provides oversight for Major Incident Response covering 20K customers and 70K assets across 4 main operating bases and 28 geographically separated units in a 300-mile radius around Washington DC.

• Deliverstimelyaccurate and informative situation reports (SITREPs)to key stakeholdersfor any event system capability customer or buildingidentifiedin theGuide for Escalation Incident Characterization & Outages (GEICO).

• Guides the regional IT Service Desk providing first call resolutionand coordination withbackshopsin4 squadrons on JointBaseAndrewsJointBaseAnacostiaBolling Pentagon and Site.

• Ensures network monitoringfor the Air Forces classified and unclassified networks in the National Capital Regionleverageseveral tools to include SolarWinds andSystem Center Operations Manager(SCOM).

• In collaboration withGSOs manages command and control forIT services collaborating withpeer critical operationcenters such as the Regional Command PostNational Military Command Center Air ForceWatchAir Force Crisis Action Team(AFCAT)and Joint Air Defense Operations Center (JADOC).

• Develops coordinates and releasesNotices to Airmenregardingservicedegradations changesandmaintenanceimpactingthe user experience.

• Executes the844 CGsCommanders Critical Information Requirement (CCIRs)process ensuringseniorstakeholdersare informedof keyevents and risks.

• In conjunction with the MAJCOM Coordination Center (MCCC) actsas a liaison between the 844CG work centers and supporting external service providerssuch as theAFIN Mission Assurance Center (AMAC)and associated Network Operations SquadronsEnd User Monitoring Operations Center (EUMOC)Headquarters Cyberspace Capabilities Center (HQ CCC)Air Force Life Cycle Management Center(AFLCMC)Defense Information Systems Agency(DISA)J6andDISA Global.

• Utilizes excellent communication skills written and verbal to be able to effectively document solutions obtainrequirements from customers and brief senior stakeholders.

• Maintains the Common Operating Picturefor aleadersystem and mission statusrollup

• Leadsand synchronizesdailymeetings providing up-to-datesystem statusesauthorized service interruptionstimesand upcomingstrategic eventschedules.

• Oversees the 844 CGs Change Management processensuring all changes are reviewed authorized and tracked until completion.

Basic Qualifications:

• Requires a BS degree and 12 years of prior relevant experience or aMastersdegree and 10 years of prior relevantexperienceadditionalyears of experience certifications specific Air Force IT systems experience accepted in lieu of adegree.

• 10 years experienceoperatingAir Force IT systems and services or similarDoWIT systems and services.

• Familiarity withDoWand Air Force standards policies and enterprise solutions.

• Experience with complex multi-siteDoWenterprise IT environments of the size scale and scope of the AFNCR enterprise.

• Experienceworking ina Network Operations Centerand/or on a major incident response team.

• Able to obtain aDoWSecret Clearanceprior to start date.

• Meets the training education and/or certification requirements for the DoWs 8140 cyber workforce management framework.

Preferred Qualifications:

• Experience running a Network Operations Center and/or major incident response team.

• ActiveDoWSecretClearanceor above.

• Able to obtain a DoW Top Secret Clearance.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.