Cyber Support Center (CySC) Director of Operations
Job Location:
Camp Springs, MD - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Primary Responsibilities:
- Serve as the Operations Team lead supporting 24/7 monitoring of AFNCR system health ensuring the personnel cover all shifts and adhere to standard operating procedures.
- Work directly for the CySC Manager and Government Service Owners to deliver top-notch customer service and respond to the dynamic needs of the user base to meet the diverse missions of the Air Force in the NCR.
- Coordinate across production and functional work centers in the delivery of the full span of IT services across the supported enclaves and geographic locations.
- Act as a liaison between the 844CG work centers and supporting external service providers.
- Identify opportunities to continuously improve service delivery and expand capabilities that enable additional missions for supported users.
- Perform tasks within specific timelines with little or no oversight.
- Utilize excellent communication skills written and verbal to be able to effectively document solutions and obtain requirements from customers.
- Develop working relationships with Technology vendors and partners.
- Ensure they have a strong understanding of relevant IT technologies both user-facing and back-end infrastructure technologies.
- Ensure technicians restore circuits isolate faults conduct quality control testing perform trend analysis performance monitoring and status reporting.
Basic Qualifications:
- BS degree and 12 years of prior relevant experience or a Masters degree and 10 years of prior relevant experience additional years of experience certifications specific Air Force IT systems experience accepted in lieu of a degree.
- 10 years experience operating Air Force IT systems and services and or similar DoD IT systems and services.
- Familiarity with DoD and Air Force standards policies and enterprise solutions.
- Experience with complex multi-site DoD enterprise IT environments of the size scale and scope of the AFNCR enterprise.
- Must be a U.S. citizen.
- Current DoD Secret Clearance.
Preferred Qualifications:
- Masters Degree in a technology field.
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Director
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
