CX Reporting Analyst

Here at Scout Motors were carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

But Scout is more than just a brand its a legacy steeped in a culture of exploration caretaking and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasnt been around for a while electrifying it digitizing it and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play with vehicles that are equally at home at a camp site a job site or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements an all-electric powertrain as well as the Harvester range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors we empower our talented inclusive and entrepreneurial teams to innovate. What makes a Scout employee Someone who is a visionary and a leader who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If youre ready to drive change and make history apply now!

TheCX Reporting Analystturns customer signals into action. This role owns Customer Support reporting and analytics and leads Scouts Voice of the Customer (VoC) reporting companywide. Youll partner with Customer Support Ops (Human Support) CX Excellence (quality) and CX Content & Automation to ensure the right insights reach the right owners at the right time so action follows quickly.

This is a role that blends data craftsmanshipbusiness intelligenceexcellence and executivecaliber storytelling with strong relationshipbuilding and the ability to inspire change.

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

Reporting & Analytics

• Partner across CX: Work withCustomer Support Ops (Human Support) CX Excellence (Quality) and CX Content & Automation(Documentation & Systems)to develop evolve and maintain dashboards scorecards and recurring reports that drive action.
• KPIs &insight design: Define and refine KPIs and diagnostic metrics; translate complex data into clear insights on trends risks and opportunities.
• Proactive analysis: Identify performance gaps root causes and leading indicators; recommend and track databacked improvements.
• Closedloop enablement: Build reporting that aligns owners SLAs and next stepsso issues discovered in data are addressed and verified.

Voice of the Customer (VoC) Leadership

• Reportingownership:Create and managethe companywideVoCreporting framework spanningcustomersurveysSupport interactionfeedback product feedback reviewssocial media interactionsand other signals.
• Crossfunctional partnership: Partner with Product Quality Support Sales Aftersales Retail and other action owners to ensure they have timely relevant insights and the context to act.
• Narratives & readouts: Deliver monthly/quarterlyVoCnarratives and executive readouts that synthesize qualitative and quantitative feedback into prioritized actionable themes.

CustomerSurvey Strategy & Governance

• Coordinatecustomersurvey strategyacross all customersurveying orgs to avoid fatigue and duplication while improving signal quality.
• Standards & methods: Establish targeting sampling frequency and suppression rules.
• Operations & compliance: Oversee the survey calendar vendor/platform coordination consent/compliance considerations and data quality reviews.

Data Infrastructure & Tools

• BI development: Build maintain and document robust dashboards and datasets using tools like Power BI.
• Data access: Pull and blend data from multiple systems including making/managing API callsensuring accuracy along the way.
• Quality & governance: Implement checks version control and refresh cadences; maintain metric dictionaries and report catalogs.

Communication Storytelling & Influence

• Executiveready storytelling: Create compelling presentations that distill complexity into clear decisions and next steps.
• Verbal influence: Facilitate discussions inspire action and align diverse audiencesfrom frontline to executive leadership.

Location & Travel Expectations:

• This role may be based out of theScout Motors corporate headquarters in Charlotte NC.
• This role requires 4-5 days per week in the office with regular in-person meetings and events.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the companyfrom time to time.

We expect all Scout employees to have integrity curiosity resourcefulness and strive to exhibit a positive attitude as well as a growth mindset. Youll be comfortable with change and flexible in a fast-paced high-growth environment. Youll take a collaborative approach to achieve ambitious goals. Heres what else youll bring:

Required Qualifications

• 2 years of proven experience in analytics/reporting or BI roles with ownership of dashboards and recurring executive reporting.
• Strong expertise with a major BI tool (Power BI Looker or Tableau) and advanced Excel/Google Sheets.
• Working knowledge of APIs (REST/JSON) and comfort blending data from multiple sources.
• Excellent written and verbal communication; demonstrated ability to influence without authority and build trusted relationships.
• Proactive highly organized and comfortable turning ambiguity into structured insights and recommendations.
• Expertise in creating compelling materials via PowerPoint Figma and other creation tools to tell a story.

PreferredQualifications

• Experiencesupporting Customer Support/CX or Operations teams.
• Familiarity withVoCprograms and survey platforms (e.g. Qualtrics Medallia SurveyMonkey).
• Exposure to ticketing/CRM ( Service Cloud) product analyticstools and data warehouses.
• Experience presenting to senior leadership and facilitating crossfunctional forums.

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting with an iconic brand at its foundation. In addition Scout provides competitive compensation and benefits to support your physical mental and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides select highlights:

• Competitive insurance including:
  • Medical dental vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement jury duty voting time or military leave

This is a full-time exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidates skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range $60000.00 - $75000.00

Internal leveling code: IC10

Notice to applicants:

• To be considered for career opportunities at Scout Motors applicants must be 18 years of age or older.
• Residing in San Francisco:Pursuant to the San Francisco Fair Chance Ordinance Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing inLos Angeles:Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing inNew York City:This role is not eligible for remote work in New York City.

Equal Opportunity

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer.Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status disability pregnancyor anyother characteristicsprotected by law.Scout Motors is committed to compliance with allapplicablefairemploymentpractice laws.If you require reasonable accommodation to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact